As a Key Account Manager (KAM), you will be responsible for nurturing and expanding strategic relationships with our key customer accounts in the clinical, pharma and translational markets. Your role will directly impact the achievement of sales goals and long-term strategic objectives across our entire product portfolio. Acting as the face of the company, you will represent our diverse product lines to assigned accounts, ensuring that their needs and expectations are met while driving business growth and maintaining client satisfaction.

You will collaborate closely with local sales executives and cross-functional teams to develop and execute account plans, ensuring business alignment and customer success. This role requires a proactive and adaptable individual who can navigate market dynamics and deliver exceptional results in a fast-paced environment.

Key Responsibilities:

• Drive revenue growth and meet sales objectives within assigned accounts, covering the full 10x Genomics portfolio.
• Serve as a trusted advisor by delivering business insights, ensuring strong relationships with key service providers, and ensuring retention.
• Exhibit strategic leadership by adjusting approaches to align with local market conditions and shifts.
• Develop comprehensive account plans that outline performance objectives, financial targets, and key milestones for 1-3 year time horizons.
• Collaborate with cross-functional teams, including Marketing, Field Sales, and Field Application Scientists, to maximize opportunities and raise awareness within key accounts.
• Ensure alignment of internal resources (support, service and management) to meet account performance goals and exceed customer expectations.
• Proactively assess and respond to evolving customer needs, delivering tailored solutions.
• Manage the customer purchasing process, ensure timely order fulfillment, and maintain accurate sales forecasts using the SFDC system.

 

Qualifications:

• Education: B.S. or equivalent in Life Sciences, Business, or a related field.
• Experience: Multi-year senior-level sales experience, ideally within the single-cell sequencing, next-generation sequencing (NGS), or spatial genomics sectors. Experience with clinical, pharma and/or translational accounts will be preferred.
• Technical Expertise: Proven track record of successfully selling technical products, with the ability to quickly grasp and communicate complex scientific concepts.
• Sales Skills: Strong experience in managing and growing key accounts, demonstrated by achieving or exceeding sales quotas.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills, with a focus on building long-term relationships.
• Technology Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with Salesforce (SFDC) or similar CRM platforms.
• Travel: Willingness and ability to travel frequently, as required.

 Preferred Skills:

• Strategic Thinking: Ability to think critically, adapt quickly to market changes, and develop innovative solutions for customers.
• Interpersonal Skills: Outstanding relationship-building skills with the ability to influence and inspire key stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with a hands-on approach to overcoming challenges.
• Self-Motivation: Entrepreneurial mindset with a results-oriented, proactive, and self-driven attitude.
• Team Collaboration: Proven ability to work effectively in a team environment, with cross-functional partners and external clients.

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