Get to Know our Team: 

Finance Operations Support Specialist is a part of the Finance Operations & Controlling team within Finance department. Our key objective is to establish and maintain great relationship with our property partners by providing excellent service to them related to payment issues to partner. 

 As a Finance Operations Support Specialist Specialist, you will be assisting internal stakeholders and external partners for all payment method available in Agoda (Telex Transfer, Virtual credit card, Physical credit card and PayPal). Our team plays a key role in driving for a backend process in all payment areas for our property partners, perform month end closing activities. We provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. If you have a strong service-mind, are eager to learn about the finance and payment space at a global scale, and enjoy working in a fast-paced, high intensity work environment, this role is for you!

In this Role, you'll get to: 

• Perform day-to-day Accounts Payable financial and related accounting activities e.g., TT Payment rejection, Amendment Letter, Auto cancel payment, ensure all financial transactions are accurate, executed and recorded on time. 
• Supervise day-to-day operations and month-end closing for related areas. 
• Resolve payment-related queries with satisfactory outcomes. 
• Manage more complex payment related inquiries and backend process from property partners or inter-departments and always open to support colleagues in team. 
• Execute scheduled, ad-hoc finance related tasks available responsibly, with high accuracy and control. 
• Stay up to date with new changes in system or logic of our internal financial systems or finance system in general. 
• Ability to provide documentation and alternative resolutions on issues that are beyond existing regular processes or workflows while aligning with compliance and controls and weighing the risk. 
• Actively monitor and seek process improvements, use data to track and measure impact to achieve more improved efficiency process internally and externally. 
• Perform other related duties as assigned. 

What you'll Need to Succeed:

• Bachelor's Degree or higher in Finance and Accounting or other related fields 
• 4-5 years of working experience include experience in finance operations (either accounts payable or accounts receivable functions), risk control or Finance functions with some experience at management level 
• Team working skills – ability to collaborate, influence, and mediate effectively with other teams both within and outside of Finance. 
• Experience in project management. 
• Excellent written and verbal communication in English 
• Attention to details, always comply with audit rules and control. 
• Strong problem-solving and ability to work with data to identify patterns and generate actionable insights. 
• Ownership mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities.  
• Adaptable and fast learner who thrives in a dynamic work environment. 
• Proficient in Microsoft Offices (especially excel) & possess excellent presentation skills. 

It’s Great if you Have: 

• Accounting experience in online travel agency business. 
• Experience in payment solutions or credit card environment  
• Exposure to one or more data analysis or databases, e.g., VBA, SQL 
• Some knowledge of project management and team management 
• Strong presentation and negotiation skills. 

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