Getting to know our Agoda Design Team

Embark on a journey with the Agoda Design Team, a vibrant community of product designers crafting innovative solutions from the heart of Bangkok, Thailand, and Gurugram, India. As a pivotal force in our product-driven company, we collaborate closely with product managers and engineers to unravel customer challenges, shaping workflows, interactions, and visual interfaces. Whether you’re honing your craft, expanding your skillset, or stepping into a leadership role, now is the time to join a team that’s both scrappy and hands-on yet influential enough to drive change and shape product strategy. Be a part of Agoda’s Design team and contribute to unlocking the world for our global community of travelers.

Lead Product Designers at Agoda are responsible for:

Designing products for localization involves understanding and integrating cultural nuances, consumer preferences, and regulatory requirements unique to specific regions. Products should be tailored to meet the high standards of quality that consumers expect. Additionally, language localization is crucial, understanding local consumer behavior, expectations of Online Travel Agencies, payment methods, and marketing messaging can also influence product development. By aligning with these cultural and practical considerations, Agoda will effectively engage with the local markets and to enhance our product offering.

The day to day : 

• Be at the forefront of major Design initiatives, partnering with your Product colleagues on visions and roadmaps 
• Stakeholder management and ability to communicate with Design & Product colleagues for buy-in 
• You can balance multiple priorities assessing cost vs benefits and market opportunities 
• Understand the Online Travel market
• Products 
• Payment methods 
• Pricing (strategy, coupons) 
• Marketing partnerships (messaging of marketing) 
• Support channels (email, phone, chat, applications) 
• Set and refine the design quality bar, in partnership with design leadership, through our principles and design system.
• Design with Accessibility in mind 
• Build key partnerships with Product, Research, Engineering and Design Leadership 
• Experience working with distributed teams in multiple time zones and an affinity for designing and facilitating asynchronous collaborative work
• A believer in our mission of bringing everyone the inspiration to create a life they love

Design & Customer centricity attributes : 

• Testing prototypes and hypotheses with users to collect feedback
• Present your work to peers and leadership, async and in-person
• Strong user interface and visual design skills
• Proficiency with relevant tools, standards and frameworks (Figma, Design Tokens, WCAG etc.)
• Past work experience showcasing the ability to define major workstreams, communicate a plan and success measurement framework, and then execute
• A Research focus within the market with an understanding of the cultural nuances, enabling the ability to dig deeper into user insights to collate themes that lead to product decisions. 
• Partner facing Research (B2B)
• Accommodations partners 
• Hotels & Non Hotel Accommodation

Nice to haves :

• Previous experience working for an Online Travel Agency

Qualities we value in :

• A master of the craft and cohesive product strategy leader who is a person with endless curiosity
• Effective articulation of ideas and design solutions
• Expressing feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity
• Prior experience designing for consumer-facing products
• Visual design skills

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