Get to Know our Team: 
 
Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, but we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. 
 

The Opportunity:  
 
As a Senior Analyst, Accounts Receivable Collections, you will work closely with our hotel partners to ensure the collection of outstanding balances owed to Agoda. This is an individual contributor role, and you will have the opportunity to coordinate with various stakeholders across Agoda. Additionally, you will contribute to and improve operational and collection efficiency in your domain, collaborating with internal stakeholders to implement value-added ideas. You will also have the chance to work on other important projects within the team. We are looking for a quick learner who is prepared to work in a fast-paced, high intensity work environment. 
 

In this Role, you’ll get to:

• Recovers overdue B2B payments from partners via calls and emails 
• Negotiating repayment plans and find alternative payment solutions. 
• Meet the monthly assigned collection & outreach targets. 
• Approach challenges in a passionate, innovative, and decisive manner. 
• Possess excellent communication and negotiation skills, as well as an ability to work independently. 
• Establish contact with hotel owners/ management personnel and negotiate effectively to collect the outstanding balance owed to Agoda. 
• Collaborate closely with various stakeholders to verify payments and accurately record payments in the system. 
• Taking initiative and capable devising innovative solutions to enhance collection rates. 
• Contribute with effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions. 
• Collaborate with internal stakeholders to address root causes of delayed payments. 
• Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc. 

What you’ll Need to Succeed: 

• Preferred background in collections within the finance/tourism industry. 
• Strong negotiation skills. 
• 5-10 years of debt collection experience (minimum 3 years required). 
• Highly organized and detail oriented. 
• Confident, proactive, and takes personal ownership. 
• Approaches challenges with passion, innovation, determination, and decisiveness. 
• Ability to work efficiently and independently and adapt to a fast-paced environment. 
• Passionate and quick learner, aligned with Agoda values. 
• Strong problem-solving skills and ability to meet deadlines. 
• Proficient in Microsoft Excel. 

Location: This role is based in Bangkok, Thailand. 

 

 

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