Get to Know our Team:
The Supply Operations team creates and supports processes, systems, and tools to drive commercial growth through innovation and advanced technical platforms. We are a data-driven, results-oriented team that leverages analytics to inform and design scalable operational processes and automations.

In this Senior Manager/Business Owner role, you will be responsible for overseeing and optimizing the performance and user experience of our CRM and operational systems. You will lead large, cross-functional projects, collaborating closely with global stakeholders to identify system gaps and implement enhancements that align with business objectives. You will drive improvements in operational efficiency, enable better decision-making through data insights, and ensure that our systems meet the evolving needs of the business.

In This Role, You’ll Get To:

• Lead and manage large, complex projects from concept to implementation, ensuring timely delivery, quality outcomes, and alignment with business goals.
• Identify and analyze operational problems and opportunities through data analysis and stakeholder collaboration, proposing strategic project ideas and solutions.
• Partner with Product Management and Development teams to design and implement system improvements, configure tools, support testing, and ensure successful rollouts.
• Provide data-driven insights to stakeholders to facilitate better business decision-making and operational improvements.
• Serve as a subject matter expert on Agoda’s systems, tools, and processes.
• Provide day-to-day operational support through the ticketing system, offering timely, data-backed resolutions to internal stakeholders within defined SLAs.

What You’ll Need To Succeed:

• 8+ years of relevant experience, including 5+ years in a management role leading large-scale, cross-functional projects in a fast-paced, dynamic environment.
• Project Management Expertise: Proven ability to independently lead global projects of various complexities, ensuring successful, timely, and high-quality execution.
• Technical Mindset: Strong understanding of systems and tools, with hands-on experience managing CRM platforms or other business tools. Ability to work closely with development teams to drive system improvements.
• Advanced Data & Analytical Skills: Ability to interpret complex datasets and transform them into actionable business insights. Strong proficiency in SQL and data visualization tools (e.g., Metabase, Tableau) is essential.
• Exceptional Communication Skills: Ability to clearly and effectively communicate complex information to a diverse audience, including senior stakeholders. Strong written and verbal communication skills are essential.
• Stakeholder Management: Proven track record of building and maintaining relationships with stakeholders across all levels, functions, and geographies. Strong skills in managing expectations and driving alignment.
• Proactive and Agile: Ability to thrive in a fast-paced, dynamic environment, quickly adapting to changes and driving projects forward. Strong multitasking and prioritization skills are key.
• Ownership Mentality: A self-starter who takes full responsibility for their work, driving issues to resolution and ensuring successful outcomes.