Consulting Practice Manager - Professional Services
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Making a job change is a big decision. Why consider Aptos?
You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 13 countries. You will be part of an inclusive culture that is grounded in our Company's purpose: to make a difference for every colleague, every client, every day.
With years of deep retail DNA, Aptos has been a market-leading platform that drives the world’s largest retailers’ product, promotion, commerce and merchandising decisions across online and brick-and-mortar operations. The opportunity at Aptos has never been greater, as we transition our solutions to cloud-native, microservices architecture. More than 135,000 retail locations impact nearly $2 trillion in annual revenue across fashion, grocery, drug, convenience, general merchandise, discount and sporting goods stores optimized with Aptos’ solutions. We hope you’ll be a part of taking innovative solutions to market with the leader in Unified Commerce.
Consulting Practice Manager
As a Consulting Practice Manager within the Aptos Professional Services team and reporting to the VP Professional Services, you will be responsible for managing the day-to-day workload of the EMEA & APAC Consulting team and providing them with delivery, process, technical and performance guidance. This role also requires you to work closely with the sales team and participate in discovery and planning discussions with customers to fully understand their needs. These discussions may be of a technical or commercial nature, depending on the target audience.
We work in a great spirit of internal collaboration and are looking for people who enjoy this type of working atmosphere, but who are also very independent and take initiative when needed.
Job Responsibilities:
- Manage the day-to-day workload of the EMEA & APAC consulting team.
- Work closely with the sales team and potential customers to understand requirements.
- Maintain, build, improve and promote the capability and reputation of the team both internally and externally.
- Ensure achievement of Professional Services KPI's.
- Participate in estimating scope of work for consulting & implementation tasks/projects.
- Collaborate internally and with partners on technical design and project implementation.
- Assume responsibility for all aspects of the technical delivery, including the design of end-to-end standard and custom architecture solutions.
- Provide technical guidance to the team.
- Work with project managers, product team, business and technical analysts.
- Perform reviews, including concepts and code, to ensure the team and consultants deliver to quality expectations.
- Troubleshoot and classify design and technical issues in development and production.
Job Requirements:
- Bachelor's degree - Computer science or software engineering.
- Previous knowledge and experience of managing and leading consultants and implementation specialists.
- Knowledge of SQL , VisualBasic, .NET, AWS, AWS tools, etc.
- Good knowledge of architecture/API styles (REST, RPC).
- Understanding of agile methodologies.
- Experience working for and with SaaS software providers.
- Excellent troubleshooting and communication skills.
- Ability to work independently in a fast-paced environment.
- Demonstrate organizational skills and attention to detail.
- Motivated by process improvement: There's always a better way of doing things: you have a knack for finding it and implementing it.
- Experience in retail software implementation.
Assets that give you an edge:
- Previous management experience: your interactions with management and executives will often require specific skills, including negotiation and influencing, in relation to certain business issues.
- Experience of creating world class consulting teams / practice.
- Previous experience with specific Aptos products.
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We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice.