Core purpose of the role

The IT Project Manager is responsible for leading, overseeing and ensuring the successful delivery and management of single or multiple projects within scope, quality, time and cost constraints that may be clearly defined or may require dynamic change management to deliver business value.

Key deliverables and outputs

• Analyse project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.

• Review work plans of external service providers contracted to execute projects to ensure they align to the overall project delivery targets.

• Identify and schedule project deliverables, milestones, and required activities and tasks.

• Provide leadership and motivation to project team members throughout the project life cycle, and confer with project staff to outline work plan.

• Establish work plan and staffing for project activities, iterations or phases, and arrange for assignment of project personnel.

• Implement project communication plans and organisational change management requirements of the project.

• Perform project risk assessments, and implement mitigation plans.

• Monitor project activities, ensuring the currency, quality and integrity of the project reporting information to ensure that project goals are accomplished and are in line with business objectives.

• Assign duties, responsibilities and scope of authority to project personnel.

• Direct and coordinate activities of project personnel to ensure that the project progresses on schedule and within budget.

• Review status reports prepared by project personnel, and modify schedules or plans as required.

• Establish standards and procedures for project reporting and documentation.

• Continuously benchmark project management performance to identify improvements and achieve higher capability maturity in project management.

Internal customers

• Project sponsor and/or key stakeholders

• Project team/employees (including designated users or customers)

• Business management/executives

External stakeholders

• External customers

• IT Service providers

Qualification, Experience and Competencies

Academic qualifications
Essential:
• Bachelor’s degree in IT or related field
• Postgraduate degree in IT or related field or IT solution delivery experience
• Project Management certification
Work experience
Essential:
• 5 to 7 years of IT experience with sensitivity and commitment to business problem solving
• A minimum of three years of demonstrated competency in an IT project management role involving the execution of multiple projects or a large complex project
• Demonstrated experience in leading a team
• Demonstrated experience and ability in successfully using “soft skills” or “people skills”
• Demonstrated ability to develop and execute a project resource plan that ensures that the right people are in the right place doing the right things at the right time
Knowledge
Essential:
• Sound knowledge of project management methodologies (for example, PMI, Prince II and Agile)
• Knowledge of project-planning tools
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
• Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business
• Good knowledge of ITIL

Skills
Essential:
• Ability to lead and motivate others; demonstrating empathy and knowledge of personality types
• Demonstrated sensitivity to working in a political environment and to interacting with senior leadership
• Exceptional verbal and written communication skills
• Expertise in setting and managing customer expectations
• Distinctive blend of business, IT, financial and communication skills, because this is a highly visible position with substantial impact
• Effective influencing and negotiating skills in an environment where this role may not directly control resources
Personal Attributes
Essential:
• Focus on getting things done
• Strong inclination for change agility
• A preference for translating strategy into action
• Concern for communicating clearly
• Readiness to make and own decisions
• Focus on initiating action
• Customer centricity and focus
• Remaining resilient under stress and pressure

Advantageous
• Orientation towards growing and nurturing relationships
• Passion for optimising business performance
• Focus on analysing and solving problems
• Concern about aligning with best practices
• Preference for thinking practically
• Focus on convincing and persuading
• Preference for managing others