Key Output

• Building of a team environment that enables maximum productivity and department profitability

o Performance management of the team

o Competency development of the team including ensuring that Operator Learning Specialists are CIAP and SETA accredited as assessors and moderators.

o Correct staffing and safety of the team

o Consistent application of relevant policies and procedures

• Achievement of the operator training team’s financial targets and key performance indicators (KPIs)

• Achieve the development of capabilities for the business in the ff:

o Lifting Machine Operations and pendant Cranes operations

o Safety Training for the business operations Fire Fighting and First Aid

o Operations Machines and technology capability for mining, construction and Energy and Transportation business

• Compile machine-specific operator training material and ensure curricula that are aligned with the latest OEM requirements, government requirements and industry best practice (Mining, Energy and Transportation and Construction).

• Advise internal and external customers on learning solutions that will improve competence and productivity

o Reporting of team performance against agreed priorities and KPIs.

• Effective compilation and management of budget (OpEX and CAPEX)

• Effective scheduling and management of machine operator learning specialists to ensure maximum productivity

• Attend to internal and external customer complaints and queries.

• Effective management of projects and key centre of excellence initiatives undertaken to deliver results in the agreed time

• Responsible for development of processes in the Operator School of Excellence, continuous process improvement and implementation

• Ensure effective self-management and performance ownership

Qualification, Experience and Competencies

Minimum Required Qualification     

• National Diploma/Degree in Engineering/ Business/HR/Education/ Psychology or related fields
• Registered/Certified Assessor and Moderator
• Formal Leadership Development Programme will be an advantage.

Minimum Required Experience

• Five years’ supervisory or learning instructor experience
• Familiarity with eLearning platforms and practices
• Working experience with Learning Management Systems (e.g. SAP)

Minimum Required Competencies     

• Analytical Thinking (L3)
• Problem Solving (L2)
• Attention to detail (L2)
• Assertiveness (L2)
• Verbal and Written Communication (Including listening) (L2)
• Drive, Energy and Initiative (results-focus) (L3)
• Networking and Liaison (L2)
• Business and Financial Acumen (L2)
• Participative Management (L2)
• Motivating Others and Developing People (L3)
• Practical Execution Management (Planning, Organising & Monitoring) (L2)
• Caterpillar Product Knowledge