Responsible for all planning, coordinating and controlling of repair, service and maintenance jobs for a team of Service Artisans to comply with Original Equipment Manufacturer (OEM) e.g Caterpillar, Perkins etc. standards and customer requirements

Key Outputs

• Planning, Scheduling, and monitoring job progress and work in progress (WIP) by using an appropriate planning system
• Planning cost elements on service jobs (Labour, Parts and Bought outs)
• Achievement of maximum productivity and profitability
• Apply warranty policies and procedures, including service warranty
• Issuing or job instructions to and dispatching of artisans (briefing)
• Initiation and control of Bought Out requests
• Follow up on parts, quotes and service reports
• Assist with achievement of Key Performance Indicators (KPI’s)
• Assist with effective control of cost centre expenses and Work-in-Progress
• Apply Warranty policies and procedures, including Warranty decisions and Service Warranty investigations.
• Resolve internal and external customer queries

Qualification, Experience and Competencies

• Trade certificate (Diesel or Heavy Earthmoving Mechanic) advantageous
• Minimum 3 years relevant experience.
• Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)
• SAP knowledge advantageous
• Good communication skills and customer relations,
• Must be a Team player and be willing to work overtime
• Problem Solving Skills and Technical Competence, Rule orientation and Mechanical Reasoning
• Verbal and written communication skills
• Understanding the service work order process, Attention to detail, Teamwork