Key Output

• Maintain, implement and control the Quality Management System (QMS) in the Service department

• Implement and maintain contamination control standards as per OEM requirements

• Maintain quality and contamination control documents within Service

• Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements

• Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams

• Verify correct implementation of quality control and contamination control procedures

• Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures

• Complete quality inspection reports

• Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques

• Identity root causes and provide advice on corrective actions for service quality issues

• Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality

• Provide training on service quality awareness and quality control measures to improve service excellence

• Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans

• Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met

• Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop

• Manage projects related to quality process and contamination control improvements

Qualification, Experience and Competencies

• Qualified in relevant trade (Heavy / Earthmoving Equipment Mechanic) – “Red Seal” [HEM / EEM Trade test or NQF4 learnership, passing Sec 26(d) Trade test]

• Advanced Caterpillar Certification

• > 5 years qualified artisan

• Minimum 3 years’ experience as a Technical Analyst

• Prior experience as Service/Technical Planner or Service Supervisor advantageous

• Good administrative skills

Minimum Required Competencies

• Machine specific technical knowledge and skills Level 2

• Applicable product knowledge

• Verbal and written communication (including presentation) level 2

• Technical report writing (advanced content)

Business and financial understanding level 1

• Computer Literacy (All Cat Literature & MS package)

• Trouble shooting and problem solving skills level 2

• Diagnostic skills level 2

• Building relationships level 2

• Influencing and negotiation level 1