Key Output

• Drive the Services Growth Strategy for Mining

• Regional PSM and PSSR support and training

• CAT Support Escalations

• BBS Aftermarket projects owner / Lead

• Customer satisfaction through implementation of VOC

• Product GTM Strategy Development and Deployment

• Market research and industry trends understanding & delivery of customer requirements

• Marketing and Sales Strategy development

• Development and execution of the overall Aftermarket strategy

• Key relationship maintained between Marketing, Operations and Principal Suppliers

• Facilitate key points within the S&OP process (Forecasting, marketing intelligence, trending etc.)

• Develop pricing strategy and grow POPS-C.

• Solution development for Mining customers

• Market current and new products to potential Southern African customers

• Negotiate special pricing on mining, parts, marketing strategies and after sales incentive schemes with Caterpillar.

• Manage NPI process for product support

• Review price disconnects to negotiate acceptable premiums and assist with closing deals

• Big deals lead and opportunity closure, lost sales insights

• Effective self-management and performance ownership.

• Market analysis and Segmentation of Product Solution Offerings

• Regional deep dives: action items, identify gaps by region or territory, and assist with execution of

Actions

Qualification, Experience and Competencies

• Engineering qualification (NQF L6 and above) / Advanced Caterpillar-certified earth-moving technician
• Additional Marketing/ Commercial qualification (advantageous)
• Product Support or Sales experience
Minimum required experience:
• Minimum of five Years’ experience in the equipment sales / management environment with solid product knowledge

Minimum required experience:
• Managerial / Product knowledge / Business Acumen
• Understand Mining and Parts business
• Have sound Caterpillar Product Knowledge.
• Long term vision and strategic thinking
• Business development skills and knowledge.
• Product knowledge, Sound business and financial acumen.
• Exposure to business planning / budgeting processes.
• Sound business communication and presentation skills.
• Advanced MS Office knowledge

Minimum Required Competencies:

• Influencing and Negotiation, Problem solving, Analysis
• Assertiveness (Includes Willingness to challenge and confront)
• Decisiveness / Action Orientation, Innovation / Creativity
• Investigative Orientation (Probing/Information seeking)
• Commercial orientation / Applied Business Numeracy
• Practical Execution Management (Planning and Organising)
• Networking / liaison and Customer Service Orientation / Customer Responsiveness
• Organisational awareness, Mechanical ability
• Managerial / Product knowledge / Business Acumen