Key Outputs

• Technical expert providing technical assistance through investigation, reporting and communication on technical issues related to maintenance and product improvement to ensure adherence to OEM standards and customer requirements.
• Providing technical expert assistance to business and customers
• Provide technical information to business for effective repair, service and maintenance of earthmoving equipment components
• Assist Quality to developed Cat Inspect condition checklists for BRC components.
• Assist with warranty claim process and validation
• Compile failure / condition reports to conform to BRC quality standards

• Ensure component repairs have the latest service letter/literature updates (Key focus)
• Analysis, reporting and resolution of product health and issues
• Assist in Service-related Projects
• Resolve general technical queries internal and supplier related.
• Gather relevant data to support failure / condition reports
• Create SIMS reports for all repairs
• Timeous, accurate and factual reporting of information
• Support technical representatives with technical decision making
• Accountable to apply appropriate technology for gathering relevant data for reporting
• Effective self-management and performance ownership
• Drive Individual Development action plan
• Utilise appropriate technology to develop own competence e.g. Cat DPC, etc.

Qualification, Experience and Competencies

• Qualified Technician in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic / Heavy Equipment Mechanic)]
• >3 years post qualification experience in field service, workshop or component rebuild environment
• Component experience will be an added advantage
• Applied failure analysis Level 1 & 2 will be added advantage
• Computer literacy (MS Office and applicable Caterpillar Software, Cat Inspect, SIS, ET, VIMS, etc)
• Understanding the warranty process and reporting of data to Caterpillar
• SOS interpretation will be an added advantage
• Analytical Thinking (L1)
• Attention to Detail (L2)
• Verbal and Written Communication (Including listening) (L1)
• Teamwork (L1)
• Time & Self-Management (L1)
• Technical Report Writing Competence (L2)
• Technical Troubleshooting (L2
• Mechanical Reasoning (L2)
• Applicable product knowledge
• Drivers license – Code B