Key Output

• Ensure improved technology for all products in area of responsibility (CPI)

• Management development on new products

• Present technology issues to management

• Manage and report on TSC (Technology Solution Centre) performance

• Compile informative technology issue reports and address to Regional Service management

• Provide expert technical support / providing continuous training sessions to all relevant employees

• Resolve technology issues according to requirements

• Build effective customer relationships

• Ensure effective self-management and performance ownership

• Manage strategic projects as advised periodically.

• Driving Technology to grow the regional turnover and customer satisfaction.

• Manage and support resources allocated in the region and ensure customer acceptance

• Regional support of all aspects of the Cat Minestar System Management

• Attend customer meetings, drew action plans with minutes and ensure customer satisfaction

• Manage installation and selling of Product Link and Vision Link to non-VIMS machines in allocated regions

• Manage and support all CAS Level 09 projects in the region.

Qualification, Experience and Competencies

• >5 years’ experience in Service management

• Experience in earthmoving environment would be an added advantage

• Experience in a project environment would be an added advantage

• Advanced computer hardware and networking experience

• Verbal and written communication (including presentation) (L2

• Technical report writing (advanced content) / Verbal and written comprehension

• Trouble shooting and problem-solving skills (L2)

• Diagnostic skills (L2)

• Drive, Energy and Initiative (results-focus) (L2)

• Building customer relationships (L2)

• Customer Responsiveness (L2)

• Business and Financial Acumen (Including Commercial Orientation) (L2)

• Machine and product specific technical knowledge and skills (L2)

• Programme and Project Management(L2)

• Developing People (L2)