BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Orlando, FL Assistive Care Office located in Doctor Phillips.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
- Manage incoming prospect inquiries. Respond by the end of each day.
- Manage recruiting activities from prospect calls to interview to on-boarding; this includes scheduling, interviewing, obtaining new hire information (references, license, criminal background, health screening), extending conditional offers.
- Schedule orientation with approved for hire prospects and conduct new hire orientation along with Clinical Services Manager according to policy.
- Enter information and update computer as appropriate through each phase of the recruiting/hiring process.
- Maintain current knowledge of employee pay rates and benefits and communicate information as necessary to field employees.
- Follow up with Clinical Manager and Client Services Manager to ensure additional competency and field orientation takes place, as necessary.
- Assume responsibility/oversight for personnel file management, credentialing, and coordination.
- Ensure all employee information is obtained and maintained in accordance with federal, state and CHAP requirements.
- Maintain database of employee and prospective employee information.
- Ensure all field and office employees continue to meet appropriate certifications and in-service requirements. Coordinate all appropriate re-certifications and necessary in-services, as applicable.
- Coordinate annual performance evaluations with Client Services Managers/Clinical Managers, as applicable.
- Assist with retention activities including company/office contests, Presidential Scholarship, Heroes recognition, Years of Service recognition, BAYADA Bucks program, etc.
- Provide superior customer service and quality home care
- Focus on managing coordination of client services and emergent scheduling issues
- Manage your Client Services Manager caseload while proactively growing it
- Build lasting relationships with clients, referral sources, payors and community organizations
- Develop strong, communicative relationships with the team
- Maintain effective fiscal management of your caseload by monitoring metrics
- Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
Qualifications for a Client Services Manager:
- Bachelor degree is required
- Experience in recruiting or an interest in learning
- Prior medical office or home care experience preferred
- Prior supervisory experience a plus
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
Why You’ll Love BAYADA:
- BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.
- https://www.newsweek.com/rankings/americas-greatest-workplaces-diversity-2024/bayada
- Newsweek's Best Place to Work for Diversity 2023
- Newsweek Best Place to Work for Women 2023
- Newsweek Best Place to Work (overall) 2024
- Newsweek Best Place to Work for Women and Families 2023
- Glassdoor Best Places to Work 2018 and 2019
- Forbes Best Places to Work for Women 2020
- Paid Weekly
- Mon-Fri work hours
- AMAZING culture
- Strong employee values and recognition
- Small team at a local office
- Growth opportunities
- BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
- To learn more about Bayada benefits, www.bayada.com/benefits
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.