8 months old

Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers

Solve customer complaint issues, and create and document report analysis

Optimize customer complaint processes and improve service quality

Handle unpredictable emergencies in an efficient and timely manner

Perform adhoc tasks and reports assigned by shift leader and/or managers

Bachelor's degree or diploma, preferably in a finance-related major

Prior customer support experience with exposure to an e-commerce or financial industry background is a must

Excellent communication skill in English; additional knowledge of Arabic language would be an advantage

Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach