Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities:
Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customersSolve customer complaint issues, and create and document report analysisOptimize customer complaint processes and improve service qualityHandle unpredictable emergencies in an efficient and timely mannerPerform adhoc tasks and reports assigned by shift leader and/or managersRequirements:
Bachelor's degree or diploma, preferably in a finance-related majorPrior customer support experience with exposure to an e-commerce or financial industry background is a mustExcellent communication skill in English; additional knowledge of Arabic language would be an advantageFamiliar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
