Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities:
Manage personal workload and ensure timely escalation of key risks/issues to managementHandle, review and verify all applications for client on-boarding within available SLAsTo maintain a good relationship and work closely with Relationship Partner Teams and direct with clients as required, to obtain all necessary supporting evidence to fulfill your KYC due diligenceProficiency in compliance applications and programs such as World-Check, Jumio, etcAct as a checker to ensure effective 2-eyed and 4-eyed customer due diligence processMonitoring and documentation of unusual activity or AML flagsParticipate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirementsCoordinate with other departments, such as Compliance and internal teams to ensure smooth review processesHandling any general administration and ancillary activities related to the above functions in accordance with the business requirements of the companyReviewing constitutional documents of corporate clients and their related partiesConducting open-source searches on regulation, public listing and licensing statusPreparing senior management and MLRO escalation forms with detailed description of risk posed by the client as well as red flags and mitigating factorsDetecting suspicious and falsified documentation ensuring accurate manual data entryRequirements
At least 3 years experience in a corporate onboarding role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairsUnderstanding of a corporate onboarding role with knowledge of relevant rules and regulations and the day-to-day compliance affairsFluent English is required to effectively coordinate with overseas partners and stakeholdersExperience in reviewing AML Policies and Procedures and identifying control gapsGood knowledge of Virtual Asset Service Providers business typesExperience handling reviews of high risk and complex KYB cases Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or othersPossesses strong time management, organizational and relationship building skillsAdaptable in an evolving and fast-moving environmentGood knowledge of upcoming regulation of virtual currency policies is a strong plus
