We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets.
WHAT YOU'LL DO
Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the ForceCover the sales floor zone and ensure that assigned areas are up to visual standardsWork the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mixLet your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partnersWhile we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theftSupport the maintenance of the mother ship; you'll help keep the stock room organized and the store tidySmells like Team Spirit – you love communicating and working as a team to get the job done Any other activities as assigned by your Store LeaderWHAT YOU'LL NEED
Previous experience working in a retail environment. If you love music and pop culture, you’re in the right place!Superpowers in providing customer service and sellingA High School Diploma or GED equivalentAvenger like collaboration and communication skills, as well as Captain America-like leadershipThe usual retail stuff: able to stand and walk around during scheduled hours, reaching for merch using a ladder, step stool and pole. You’ll also have to be able to move around boxes of awesome merchandise that may weigh up to 50 pounds
