At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.
We are expanding our Global Billing & Rev Ops team and looking for an analyst to thrive in a fast-paced and customer-facing environment. The Global Billing & Rev Ops team provides global support to various cross-functional teams, and you’ll work with internal stakeholders and external customers to ensure an effortless customer experience while maintaining accuracy in all billing and accounts receivable transactions. You’ll be able to make an impact and create a scale for a growing finance organisation.
As a Global A/R Analyst you will:
- Support with the processing of system transactions such as service provisioning (activation), cash applications, cancellations, and other service related requests (e.g., Collections)
- Handle outbound collection efforts for domestic and international accounts
- Maintain accuracy, integrity, and completeness of the accounts receivable portfolio by resolving invoice disputes and collecting past due receivables
- Respond in a timely manner to internal and external collections inquiries with a ‘Partners First’ mentality and enhance customer experience towards excellence
- Maximize cash collection to meet/exceed monthly cash targets
- Work across departments to research and resolve invoice disputes and requests for exceptions
- Assist the organization to maintain and monitor business financials, and support the organization’s short-term and long-term accounts receivable goals
- Manage domestic and international tax form(s) requests, gather requirements, research when needed, fill out forms, and obtain executive approval/signature
- Advocate for the customer with a good business sense, to strike a balance between protecting the company’s business interests and promoting customers’ need for superior customer experience
- Support the organization in developing and implementing procedures/policies to support the organization’s objectives in a way they can be enforceable, reduces organizational/operational expenses, and increases efficiency
- Work cross-functionally to develop and optimize billing processes and systems for international markets
- Support the Finance/Billing Organization with special projects as requested
You’ll be a good fit if you have:
- Bachelor’s degree in Accounting, Finance or Business Administration
- 4+ years of experience in collections within the SaaS industry
- Strong business writing and customer service background, with proven experience handling and overseeing customer inquiries in writing
- Problem solving skills and good decision-maker, with the ability to work independently, effectively, and efficiently with minimum supervision
- Flexibility with working hours given the global coverage of this role
- Knowledge of Salesforce, Netsuite and/or Zuora
This role will be based at our Bengaluru, KA office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. This role does not qualify for visa sponsorship.
The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.
Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
A little bit about us:
Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.
Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.
Candidate Privacy Information:
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