At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
Job Title: LATAM Account Manager
Location: São Paulo Office
Company Overview:
Join a leading customer engagement platform that empowers brands to build personalized, meaningful relationships with their users across mobile, email, web, and other digital channels. We help companies drive growth and customer loyalty through impactful, data-driven interactions.
Job Summary:
As a LATAM Account Manager, you will be responsible for managing and growing relationships with clients across Latin America. You will work closely with cross-functional teams, including Sales, Customer Success, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, and the ability to build long-term relationships in a fast-paced environment.
Key Responsibilities:
- Account Management & Growth
- Own and manage a portfolio of key accounts in LATAM, acting as the main point of contact for all Commercial needs.
- Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities.
- Identify and cultivate relationships with decision-makers and influencers within client organizations.
- Navigating Sales Stages and quota achiever
- Expertise Across Sales Stages: Demonstrates mastery from initial qualification to Closed Won, ensuring a methodical approach to meet quota goals.
- Customer-Centric Strategy: Deeply understands customer needs, decision-making processes, and timelines to drive effective engagement.
- Strategic Deal Progression: Advances deals with well-timed actions and stakeholder collaboration.
- Renewal approach and Strategy: Understands and effectively manages Braze’s renewal process within the customer lifecycle, ensuring that customer satisfaction and retention are maximized. Recognises that different teams "pilot the plane" at various stages, Customer Success mid-contract, and Account Management leading up to the renewal. Coordinates seamlessly across teams to ensure the renewal process runs smoothly and efficiently, driving towards a successful outcome.
- Cross-functional Collaboration
- Partner with Customer Success, and Product teams to align on client strategies, product updates, and support needs.
- Communicate client feedback and insights to internal teams to help shape product development and feature prioritization.
- Effective Communication Strategy
Versatile Communication Strategies: Skilled in leveraging multiple channels, including email, phone, and social media, to connect effectively with stakeholders.Clear and Tailored Messaging: Ensures all communication is professional, concise, and customized to the audience's needs.
- Market Understanding & Strategic Initiatives
- Stay informed on regional market trends, competitive landscape, and industry best practices to provide relevant insights to clients.
- Support regional go-to-market initiatives and help expand our presence across LATAM by identifying new business opportunities within your portfolio.
Qualifications:
- Bachelor’s degree in Business, Marketing, Communications, or related field.
- 5+ years of experience in account management, customer success, or digital marketing, preferably within SaaS, Martech, or a customer engagement-focused company.
- Strong understanding of digital marketing, customer engagement, and CRM solutions.
- Proven track record of managing high-value accounts and achieving growth targets.
- Excellent communication and interpersonal skills, with the ability to work effectively across cultural and organizational boundaries.
- Trilingual proficiency in Portuguese, English and Spanish.
- Willingness to travel within the LATAM region as needed.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits, including health, wellness, and retirement plans.
- Opportunities for growth in a rapidly scaling, global company.
- A collaborative, innovative work environment with a focus on learning and development.
This is an exciting opportunity for a customer-focused, results-oriented Account Manager passionate about delivering value and driving success for clients across LATAM.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. In 2024, we ranked #3 on Great Place to Work UK’s Best Workplaces (Large), #3 on Fortune Best Workplaces for Parents (Small and Medium), #13 on Great Place to Work UK’s Best Workplaces for Development (Large), #14 on Great Place to Work UK’s Best Workplaces for Wellbeing (Large), #14 on Fortune Best Workplaces in Technology (Small and Medium), #26 in Great Place to Work UK’s Best Workplaces for Women (Large), #31 in Fortune Best Workplaces (Medium), and #37 in Fortune Best Workplaces for Women.
We were also featured in the Top 10% of US News & World Best Companies to Work For, Top 100 Great Place to Work UK’s Best Workplaces in Europe (Medium), and in Built In’s Best Places to Work.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.