Customer Service Sr Specialist and Business Planning - Scandinavia

9 days old

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

•Runner First

We act in the best interest of the runner

•Word is Bond

We do what we say we’ll do

•Champion Heart

We give our all in everything we do

•There is no “I” in Run

We stay generous with our humanity

•Keep Moving

We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.

Your Job:

As the Customer Service Senior Specialist and Business Planning at Brooks Scandinavia you will partner with the Territory Director Scandinavia and Business Planning & Customer Service Manager EMEA to deliver best-in-class customer support and consumer experience to the Scandinavian Retailers and Distributors.

The Customer Service Senior Specialist and Business Planning drives the annual Sales budgeting process for Scandinavia in partnership with the Territory Director Scandinavia. You will work with the Territory Director, Sales Managers and the Business Planning Manager EMEA to coordinate the sales planning process for Scandinavia including revenue planning, forecasting and outlook management. You will interface with Sales, Marketing and Product for Territory Director Scandinavia and regularly visit Key Accounts and provide accurate Sales & Inventory data based on monthly period reviews.

You will implement the long-term Customer Service strategy across Scandinavia, with a focus on establishing best practices and ensuring that service level agreements (SLAs) and productivity goals are met. You will also be the main link between customer service in Scandinavia and the EMEA customer service Team.

Your Responsibilities:

Business Planning:

Drive the annual sales budgeting process for Brooks Scandinavia

Support the Business Planning & CS Manager, EMEA with the monthly revenue reporting process for Scandinavia; generate accurate reports and analyze and control for discrepancies. Develop a deep understanding of the consumer and the market landscape to facilitate insights into your reporting and analysis.

Analyze reports for trends or irregularities to identify areas that may impact revenue and demand forecasts. – Draw insights from the reporting and share with the Territory Director and Sales Managers for Scandinavia.

Ensure smooth execution and accurate reporting of the demand planning, forecasting and outlook management for Scandinavia.

Interface between Sales, Product and Marketing to gather cross-functional data in order to generate accurate forecasts and demand planning.

Provide Operations team with an accurate demand planning based on the territory planning and analysis.

Contribute to the definition of benchmarks and KPIs for Scandinavia and build tools to measure them.

Work closely with the Sales team to obtain forecasts and challenge assumptions.

Join Key Account Manager on visits to our main Strategic Accounts to establish a direct connection.

Partner with the Territory Director on creating the content and providing data for business plan presentations for the EMEA leadership team.

Analyze brand performance, brand competitiveness, and market and product trends and provide reporting to inform sales strategies and provide business solutions.

Generate other regular and ad-hoc business reports for Scandinavia.

Build and maintain knowledge of competitors, competitive product lines and programs and provide data to inform strategies based on research and analysis.

Gather insights and information about specific projects that may influence future business and product solutions. Takes on full investigation of business scope of these projects, consumer and market insights and presents all findings to Scandinavia leadership to inform future decisions and to maximize regional opportunities.

Customer Service:

Implement and lead the execution of the long term EMEA B2B Customer Service strategy and roadmap within Scandinavia, in line with the overall Brooks EMEA strategic business plan.

Provide feedback to leadership on customer and consumer needs to contribute to planning for short- and long-term strategies to improve service and reduce costs, to enhance operational efficiencies.

Support the Scandinavian team with on time and accurate deliveries of account and customer orders, by closely working with the EMEA Customer Service Lead and Logistics teams, to ensure Brooks Scandinavia’s monthly, quarterly and annual financial goals are achieved.

Monitor the Brooks Scandinavia Sales Orderbook, work with Sales, Business Planning and Customer Service teams to drive on time order entry and ensure all sales order data in the system is up to date and accurate across the different countries.

Support the Business Planning & Customer Service Manager, EMEA in developing and implementing Brooks EMEA standard processes and policies within the Scandinavian region, to ensure best practices are applied.

Partner with the Business Planning/Customer Service Manager, EMEA to ensure Scandinavia Customer Service is always up to date on trainings (software, internal processes).

Qualifications:

Bachelor’s degree in Business Administration or related field preferred; may be substituted with equivalent, relevant experience.

Fluency in business English and Swedish is indispensable.

Minimum of 3+ years prior experience in business planning/ analyst roles, previous experience in apparel, footwear, sporting goods industry preferred.

Experienced with using a major ERP system, preferably Infor M3. Proficiency with Microsoft Office suite.

Knowledge of manufacturing and/or the footwear and apparel business, systems, and processes helpful.

Talent for analyzing and communicating alternatives, risks and benefits with the goal of reaching decisions or resolving problems.

Exceptional ability to positively deal with adverse situations.

Experience working in a global environment with colleagues from different cultures.

Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.

Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.

Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.

Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary, required.

Ability to travel up to 15% (domestically and internationally)

By submitting this application, you expressly make the following representations and warranties and give your consents as described below:

Brooks Sports, Inc. collects your personal data for the purposes of managing Brooks Sports, Inc.'s recruitment related activities as well as for organizational planning purposes globally. Consequently, Brooks Sports, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Brooks Sports, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Brooks Sports, Inc. has international sites and Brooks Sports, Inc. uses resources located throughout the world. Brooks Sports, Inc. may from time to time also use third parties to act on Brooks Sports, Inc.'s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Brooks Sports, Inc. group of companies as well as to third parties acting on Brooks Sports, Inc.'s behalf, including also transfers to servers and databases outside the country where you provided Brooks Sports, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, sensory, physical, or mental disability, marital status, pregnancy (including childbirth and related conditions), honorable discharge or military status, protected citizen status, actual or perceived victims of domestic violence, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained guide dog by a person with a disability, or on any other basis protected by federal, state or local law, or any other non-merit based factors.

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