Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
· Runner First
We act in the best interest of the runner
· Word is Bond
We do what we say we’ll do
· Champion Heart
We give our all in everything we do
· There is no “I” in Run
We stay generous with our humanity
· Keep Moving
We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.
Your Job:
The IT Workplace Solutions Analyst is responsible for supporting day to day workplace solution services (end user services) for Brooks. Your role includes executing specific workplace solution tasks and projects the enable the Brooks employee with technology to collaborate and perform their role with technology. In this role you are responsible for executing the daily operations and project work to deliver Brooks end user device technology. This includes work related to physical laptops and desktop configurations, software imaging process, end user software catalog and installation process, conference room technology and collaboration and communication tools leveraging Microsoft suite of tools. In addition, your role supports resolution of workplace solution technology issues for Brooks employees. You continuously identify opportunities to improve services and technology for workplace solution services and support the development of new services.
Responsibilities:
Deliver workplace solution services to the organization including end user hardware, printers, conference room technology, 3rd party software installations and license managementEnsure workplace solutions services are delivered in accordance with defined SLAs that meet the needs of the businessEvaluate, assess and evolve workplace solution services delivered with a continuous improvement mindsetWork with vendors to meet business needsCollaborate with the Security, Service Desk, and Application teams to deliver on IT projects and needs of the overall businessKeep up to date on industry best practices and apply them to workplace solution services for the Brooks technology organizationIdentify opportunities to streamline workplace solution services and technologyManage multiple projects simultaneously in addition to daily workflow and accomplish deliverables on time that contribute to meeting department goalsImplement the hardware and software standards as definedEnsure operating systems, drivers, firmware and 3rd party software is kept up to date and complies with security standardsEnsure device refresh and inventory controls processes are followed for workplace solutions.Implement and support the conference room technology toolsSupport the email technology tool suite including Microsoft 0365 including TeamsPerform diagnostics and device troubleshooting for workplace solution technology issues for Brooks employeesPartner with the Service Desk team to deliver on technology onboarding/offboarding and lifecycle replacement processesQualifications:
Associate’s degree (or equivalent experience) in a technology focused program in Information Systems, Computer Science or relevant major. Additional higher education and/or technical certifications a plus!3+ years of experience supporting IT operations in a corporate environmentProfessional experience and proven problem-solving skills with:Hardware (Lenovo, Apple, Android, Windows & Windows Mobile)Microsoft Software (AD, Exchange, File & Print Services, Windows OS/Server, Office Suite for PCs and Macs) Microsoft O365 communication suite including Microsoft Teams meeting and voice technologyEndPoint protection solutions (Anti-Virus, OpenDNS Umbrella, etc.)Adobe Software (Reader, CS/Cloud Suite Applications)System Imaging Creation (SCCM/Munki)IP Phone Systems and VoIP Services Networking Services (wired and wireless network, print, telephony)VPN Access and WAN ServicesEnterprise class LAN servicesHighly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problemExperience working with a variety of personal computing form factors (PCs, Macs, tablets), multi-function print/scan/copy/fax devices, wired and wireless local area networks, remote access via VPN, and IP phone systemsCustomer-service focused with the ability to provide an appropriate sense of urgency for troubleshooting and service delivery regardless of time of day or nightExcellent interpersonal skills that inspire and build trust for effective working relationships across the companyAbility to read and comprehend technical documentsAbility to work independently and as part of a teamHave an organized approach to work with attention to detailBe an effective team player; collaborative workerGood, clear and concise written and verbal communication skills; ability to communicate ideas effectively people who possess varying levels of understanding technology Knowledge of IT Operations and ITIL best practicesInnovative self-starter – always looking at improving our processes while also displaying a willingness to dive into the details and help wherever necessaryExcellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communicationKeen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one anotherAbility to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots”Demonstration of innovation and initiative – always looking to improve client services delivery and assist wherever necessaryAbility to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks communityEmbraces and lives the Brooks values!At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, sensory, physical, or mental disability, marital status, pregnancy (including childbirth and related conditions), honorable discharge or military status, protected citizen status, actual or perceived victims of domestic violence, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained guide dog by a person with a disability, or on any other basis protected by federal, state or local law, or any other non-merit based factors.
