As an IT Specialist, you will take ownership of our IT needs from end-to-end. In this role you will help resolve employee IT issues related to hardware and software, conduct employee technical onboarding/offboarding, manage our vendor services (and renewals), manage our technology assets, and maintain process change documentation. You will also be working hand-in-hand with our Operations team to identify and implement new software, make operational improvements to drive improved efficiencies or reduce costs, and iterate to expand the IT department’s footprint and help our business scale. This is an exciting opportunity to support and take ownership of a growing business's IT needs and help us continue on our trajectory.
This is a hybrid position that requires working in our Phoenix office (cross-streets Central Ave and Thomas Rd) on Mondays, Wednesdays, and Thursdays. Tuesdays and Fridays may be worked remotely.
What You Will Do
Troubleshoot employee issues related to their hardware and software, while constantly expanding our solutions knowledge baseManage our identity and access management systemsSystems administration, maintenance, and optimization of our Google Workspace environmentTrack hardware and maintain the functionality of all company devicesSetup, troubleshoot, and maintain hardware or software remotelyDecommission credentials during employee attrition Ensure the security and integrity of company data by identifying and implementing industry standard cyber security measuresWork with our Operations team to conduct software procurement, process improvements, and internal policy changesManage relationships & renewals with our third-party vendorsStay apprised on developments with our technology stack and ensure relevant parties are well informedRequirements
Bachelor’s degree in Computer Science, Information Technology or equivalent experience1-3 years of experience in an IT Specialist, IT Administrator, or similar roleStrong knowledge in maintaining and troubleshooting devices (Windows and Mac)Experience working with VOIP and Google Workspace are a mustExperience in creating process documents from the ground up to improve overall knowledge in IT within a company is a plusThe salary range for this position is $55,000-$70,000 DOE.
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