About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Location: Dallas Texas, Uptown
Work Environment: Hybrid

Schedule: This is a Full Time role - you are able to choose your working days, however Saturdays are required

Position Overview:

• Care.com is looking for a Safety Investigator to join the Trust & Safety Incident Response Team. This team is responsible for reviewing all reported safety incidents, conducting investigations on safety cases (including telephone communication), and supporting the security and safety of the Care Community.

What You’ll Do:

• Review safety cases, bans, appeals, and escalations
• Conduct thorough investigations, including root cause analysis, using email, phone, and support platforms
• Complete caseloads accurately and timely, adhering to service level and quality agreements
• Apply critical thinking, emotional intelligence, and problem-solving to navigate sensitive cases
• Analyze patterns and trends to identify new safety issues
• Collaborate with teams to research and recommend solutions to investigative matters
• Maintain professionalism and excellent customer service
• Identify, report, and help prioritize system bugs
• Act with a sense of urgency to ensure the complete, accurate, and timely completion of your caseload within strict service level and quality agreements

Who You Are:

• Strong organizational, problem-solving, and communication skills
• Ability to convey complex information clearly and quickly
• Detail-oriented and adaptable in a dynamic environment
• Comfortable viewing explicit content and handling sensitive issues
• Capable of building trust and relationships within a team, embodying Care's mission and values
• BA/BS (or pursuing a degree) in Criminal Justice, Sociology, Business, or Communications
• Experience in investigations (Law Enforcement, Claims Liability, Social Services), Crisis Management, or Sensitivity Training is a plus
• One year of experience handling high-priority issues like safety concerns, fraud, or critical incidents
• Virtual team experience is a plus
  

Company Overview:

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home.  Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).

Hourly Rate: $22/Hr - Non Negotiable 

The rate listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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