Urgently hiring 12 Customer Service Advocates with a 2/10/25 start date!
The starting rate for this role is $19.25 per hour
This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.
Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office.
The Mission
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.
The Team
Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.
The Job
Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.
Essential Job Duties & Responsibilities
- Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
- Troubleshooting and resolving issues
- Working with a high sense of urgency with all medical service providers and program members
- Showing compassion and understanding to customers in need
- Meeting monthly service objectives as outlined by management
- Embracing any additional training, development, or special assignments with optimism
- Adhering to company rules and policies
- Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
- Offering prayer to all members and providers at every appropriate opportunity
- Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
- All other duties as assigned
Essential Skills & Abilities
- Oral and written communication expertise
- Typing speed of 30 wpm or more
- Reading and interpreting documents
- Strong multi-tasking
- Critical thinking and problem solving
- Applying understanding to carry out instruction furnished in written, oral, or diagram form
- Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
- Familiarity working with two computer monitors
- Strong knowledge of computer hardware and software
- Maintaining strict adherence to scheduled tasks
- Staying connected in a remote environment using multiple communications channels
- Utilizing a database system including how to update fields
Core Competencies/Demonstrable Behaviors
- Situational Adaptability–adapting approach and demeanor in real time to match the shifting demands of different situations.
- Instills Trust-Gaining the confidence and trust of others through honesty, integrity, authenticity.
- Customer Focus-Build strong customer relationships and deliver customer-centric solutions.
- Ensures Accountability - Holding self and others accountable to meet commitments.
- Manages Complexity - "Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems."
- Action Oriented – takes on tasks and new opportunities with a sense of urgency and enthusiasm
Education and/or Experience
- High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
- Two years high volume contact center experience preferred
- Experience in healthcare, insurance or medical billing preferred
Supervisory Responsibilities
- This job has no supervisory responsibilities
Incentives & Benefits
We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
- Medical
- Health Savings Account
- Employer Paid Life Insurance and Long-term Disability Insurance
- Dental
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match
- Paid-time off – accrued bi-weekly
- Wellness plan
- Employee Assistance Program
- Anniversary Awards Program
- Birthday Awards