Learning Technologies Specialist

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13 days old

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The range for this role is $57,000 - $77,000

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.

Interested candidates must be willing and able to work onsite minimum 3 times per week in our Melbourne, FL office.

Full-Time: Monday - Friday, 8:00 a.m. - 5:00 p.m.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

The Job

This role will focus on enhancing our learning initiatives through the effective use of technology, training, and content creation. The Learning Technologies Specialist (LTS) will have a strong background in learning management systems and a keen understanding of emerging learning technologies. This role partners closely with Training and Development (T&D) Consultants and CCM business units to design, develop, and maintain content in the learning management systems. The primary functions of this position will be day-to-day administration and maintenance of the learning management system (LMS), build new courses and course content, modify existing courses and course content, data reporting, and collaborate with content experts to implement best learning practices and curriculums.

Essential Job Duties & Responsibilities

Learning Technologies:

  • Manage users and ensure account viability and proper course and learning path assignments
  • Ensure alignment and integration with HRIS
  • Acquire and maintain knowledge of current technology and program updates as it applies to LMS systems
  • Develop, maintain, and track training records
  • Provide support to staff in using learning technologies and facilitate workshops to enhance digital literacy
  • Serve as point of escalation for support issues, including vendor relationship management
  • Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses
  • Research and recommend new training technology solutions based on emerging needs

Training Content:

  • Develop content in various formats including, but not limited to, process documentation, learning paths, scheduled sessions, and job aids
  • Collaborate with T&D Consultants and Knowledge Management System Specialist to build and maintain learning paths and learning resources in support of organizational performance support needs
  • Actively support the T&D team and contribute to the establishment and nurturing of communities of practice, including one-on-one guidance, tutoring, coaching and feedback

Data Assessment:

  • Collaborate with stakeholders to assess training needs and develop customized learning solutions
  • Use data analytics to evaluate training effectiveness, ensuring taught skills and techniques become long-term work behavior
  • Work collaboratively with both HR and department leaders to ensure effective annual compliance learning and reporting
  • Monitor and assess training programs to identify need for updates based on feedback, company change, and performance metrics

Other:

  • Work assigned tickets in ticketing system
  • Help to maintain updates in team project system
  • Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
  • All other duties as assigned

Essential Skills & Abilities

  • Working knowledge of LMS configuration, including learning paths, page design, menus, and graphics
  • Proficient in the use of learning management systems and a variety of instructional technologies
  • Ability to foster enthusiasm for and engagement in the use of LMS systems
  • Understanding of adult learning theory and performance support strategies
  • Ability to research and recommend technology solutions to address defined challenges
  • Ability to work collaboratively in a team environment and balance multiple projects simultaneously
  • Ability to communicate clearly and maintain good working relationship with peers and customers of all technical and non-technical levels
  • Committed to continuous improvement and customer focus
  • Team player and be able to work effectively as an individual
  • Excellent grammar, punctuation, and formatting skills
  • Strong strategic thinker who can communicate innovative ideas and concepts to many audiences
  • Excellent organization, time management, and attention to detail
  • Driven by standards of excellence and self-motivated
  • Able to view data in reports and translate the information to tell a story

Core Competencies/Demonstrable Behaviors

  • Tech savvy—Anticipating and adopting innovations in business-building digital and technology applications.
  • Manages ambiguity—Operating effectively, even when things are not certain or the way forward is not clear.
  • Nimble learning—Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Collaborates – Builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives.
  • Communicates effectively -- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Interpersonal Savvy – Relates openly and comfortably with a diverse group of people. Must be able to communicate effectively and build engagement across all audiences.

Education and/or Experience

  • Associate degree with 3-5 years of experience in corporate training role OR similar combination of education and experience required
  • Bachelor’s degree in System Administration, Communications, Adult Learning, HR or closely related field with 1-3 years of experience preferred
  • 1-3 years’ experience administering Learning Management Systems (LMS) and emerging learning technologies required
  • Administrative experience with Litmos and/or LinkedIn Learning preferred
  • Knowledge of data analytics to assess training effectiveness required
  • Experience with graphic design tools (e.g., Adobe Creative Suite, Canva) preferred

Supervisory Responsibilities

  • This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

  • Medical
  • Health Savings Account
  • Employer Paid Life Insurance and Long-term Disability Insurance
  • Dental
  • Vision
  • Short-term Disability
  • Accident, Critical Illness, Hospital Indemnity
  • 401(k) – up to 4% match
  • Paid-time off – accrued bi-weekly
  • Wellness plan
  • Employee Assistance Program
  • Anniversary Awards Program
  • Birthday Awards
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