The range for this role is $51,000 - $69,000
Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.
Must be willing and able to work onsite in our Melbourne, FL office at least 3 times per week.
The Job
The primary responsibility of this position is to ensure the ongoing performance of each team member is meeting or exceeding the required metrics of each position.
Essential Job Duties & Responsibilities
- Assist the Manager, Development in overseeing the coaching, caring for and meeting with the Cost Management team to ensure they are successful and advocated for in their current roles.
- Meet bi-weekly with each team member to discuss performance, set goals, give and receive feedback, and pray together
- Supervise team members
- Track rewards and recognition of each employee
- Assign training and performing quarterly and annual employee reviews
- Regularly report performance concerns and make recommendations for training, additional auditing, queue adjustments, etc. to the Manager of Professional Development
- New Hire onboarding
- Maintain the administrative duties including but not limited to tracking Missions and regular PTO, approving timecards, policy development and tracking compliance adherence
- Keep up to date on procedural changes and HR policies and procedures to incorporate them into discussions with staff members as needed
- Creating and pulling reports as requested by Manager
- Lead department devotions and prayers as needed
- Develop internal policies that coincide with the Employee Handbook and overall business need
- Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
- Perform all other duties as assigned
Essential Skills & Abilities
- Communication Skills: Strong written and verbal communication skills.
- Listening Skills: Strong, natural active listening skills that help in building strong, relationships with team members.
- Coaching Skills: Ability to guide team members to achieve their highest level of potential and grow into the role(s) they are capable of taking on.
- Develops talent—Developing people to meet both their career goals and the organization’s goals.
- Reasoning Skills: Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form.
- Leadership: Ability to motivate, guide, and inspire team members – acting in integrity, fairness, and in the best interest of both the people, department, and organization
- Manages conflict—Handling conflict situations effectively, with a minimum of noise.
Core Competencies/Demonstrable Behaviors
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Ensures Accountability: Holding self and others accountable to meet commitments.
- Takes Initiative: Ability to work effectively and independently without supervision in a remote setting.
- Builds Relationship: Is easily able to build meaningful relationships with others in order to better develop the team member.
- Persuades—Using compelling arguments to gain the support and commitment of others.
Education and/or Experience
- Associates/Bachelor’s Degree, coaching certification preferred.
- 1-2 years leadership, coaching or supervisory experience preferred
- Excellent computer skills is essential to be able to satisfactorily perform each duty.
Supervisory Responsibilities
- This job has supervisory responsibilities: you will be expected to supervise a team of 12-15 employees