Renewal Operations Specialist

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15 days old

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Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.



About the role

We are seeking a highly skilled Renewals Operations Specialist to oversee the contract renewal process within a designated territory. The primary objective of this role is to ensure the timely and accurate renewal of contracts, aligning with company policies and customer expectations. This position requires close collaboration with Sales, Customer Success, and other internal teams to identify opportunities and mitigate risks across accounts.

In your day to day you will:

  • Renewal Ownership: Oversee the end-to-end contract renewal process, ensuring all contracts are reviewed, negotiated, and executed in a timely manner. This includes tracking contract expirations and proactively engaging with customers well in advance of renewal dates
  • Risk Mitigation: Identify potential risks to renewal and escalate to leadership to ensure a high renewal rate and minimal churn.
  • Upsell and Expansion: Identify opportunities to expand account value by positioning additional products or services during the renewal process.
  • Collaboration: Work closely with Sales, Customer Success, Finance, and Legal teams to streamline the renewal process, ensure compliance with company policies and strategies, address customer inquiries, and drive successful outcomes.
  • Data and Reporting: Maintain accurate records in dedicated tools and provide regular updates on renewal status, forecasts, and key metrics.
  • Process Optimization: Continuously evaluate and improve renewal processes, identifying areas for automation and efficiency gains. Develop and implement best practices for renewals operations to ensure consistency and scalability
  • Customer Engagement: Maintain regular communication with clients to ensure they are updated during the renewal process and address any concerns that may impact renewal

    • What We're Looking For:

  • Solid xperience in renewals management, customer success, or account management within a SaaS B2B environment.
  • Strong analytical and problem-solving skills with a history of data-driven decision-making.
  • Expertise in CRM platforms (e.g., Salesforce) and renewals management tools.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Deep understanding of subscription-based business models and recurring revenue operations.
  • Advanced Fluency in English and French
    • Why you should join Contentsquare
    We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

    Here are a few we want to highlight:
    - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
    - Work flexibility: hybrid and remote work policies
    - Generous paid time-off policy (every location is different)
    - Immediate eligibility for birthing and non-birthing parental leave
    - Wellbeing and Home Office allowances
    - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
    - Every full-time employee receives stock options, allowing them to share in the company’s success
    - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
    - And more benefits tailored to each country

    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
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