Retail Client Partner - Deliveroo Shopping

We’re on a mission to help customers make the most of every moment, unlocking brand new customer missions by connecting the most beloved high street brands with customers’ doors; from baby to petcare, health and beauty to electronics, gifting and so much more. We are growing the UKI Retail team and building category specialist pods to manage our growing cohort of National Account Partners and to accelerate the pitching and onboarding of new exciting partners.

The Role

As Retail Client Partner you will own the full spectrum of sales for your categories using your leadership and strategic acumen to set the new partner acquisition strategy and lead the relationships with our most important retail partners. Leading a small team of Account Managers you will be responsible for the growth and development of your categories with a focus on A) new business: pitching, negotiating and onboarding new retail partners to expand selection and B) growing your category: increasing orders & GTV while driving the best customer outcomes through world class account management.

Working on a brand new vertical as we build it means you will often have to overcome challenges that Deliveroo is facing for the first time, shaping the future of the business and our relationship with our customers, riders and partners.

You will:

• Lead a team of Account Managers to pitch, negotiate and onboard new retail partners onto the platform
• Lead growth for your categories including accounts growth strategy, building on opportunity and driving platform growth
• Define and execute joint business plans with your portfolio of partners
• Coach your team to maximise the potential and opportunities of their accounts and working with colleagues in operations and marketing to deliver campaigns and improve service levels
• Own the contract negotiation and renewal process with your partners to agree terms that unlock mutual value
• Supporting Deliveroo’s business leaders in setting the longer-term commercial strategy and partner value proposition for your segments
• Act as a leader for the growing retail team, creating an inclusive, multi-functional team culture that drives team engagement and high-performance

The Candidate:

Requiring a high level of commercial skills and a go-getter attitude, the successful candidate needs excellence in selling, negotiation and account management, combined with the passion and drive to shape the culture of an inclusive, sustainable high performing team.

The desired skills/experiences include:

• A proven business performance record – must demonstrate a successful track record of revenue growth in account-facing roles including new business development
• The ability to define and implement a B2B partner focused plan, developing creative solutions to complex problems. Bringing clarity to your team to ensure focus is on those actions that have maximum positive impact
• Well-developed influencing skills and the ability to flex your style to all levels and situations. Strong / structured communication skills with a clear aptitude to listen and respond to customer needs, adapting and engaging different audiences
• An experienced account leader with a growth mindset. Experience in managing a complex partner (mandatory) or portfolio of partners (preferred) including high-value commercial negotiations
• A team player who can get the best from a multi-functional team, with a win-win/can-do attitude

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.