About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role:

We work with some of the world’s largest tour operators and activity providers, with clients ranging from walking tours to shark diving experiences. Our fast growth demands highly motivated, results driven Account Executives who aren’t afraid to pick up the phone or meet someone for a live demo.

We have a ton of fun and play hard — but work even harder. After completing the FareHarbor training in sales approach and company culture, you’ll be responsible for finding new prospects, cultivating relationships, and closing deals.

We’re an incredibly supportive team, all stoked about the tourism industry, and we do whatever it takes to win — It’s more than just a job.

What you’ll do here:

• Manage your own book of business, and guide potential clients through the entire sales process.
• Develop a list of prospective clients by analysing individual businesses and identifying ideal prospects.
• Build an active relationship with potential clients through phone calls and email.
• Schedule and provide engaging online and in-person demos and walkthroughs.
• Understand each prospective client’s unique reservation challenges, and use the FareHarbor software to create a custom plan to resolve their problems.
• Read complex situations and make solid judgement calls.
• Be a true team player and collaborate with your teammates.

Requirements:

• Extremely comfortable speaking with people on the phone and in person.
• Organised and excellent with time management.
• Confident in ability to break down a problem and find unique solutions.
• Cool under pressure with ability to balance and execute multiple tasks simultaneously.
• Able to handle rejection and stay motivated.
• Very comfortable with new technology.
• Well-spoken and well-written.
• Results-driven and confident in your abilities.

This full-time role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum  2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.

Bonus points:

• Experience working with Small / Medium & Large sized businesses

Benefits:

• Opportunity to share your ideas and make a difference in a growing company.
• Dynamic compensation package, where your output dictates your uncapped earning potential.
• Flexibility and autonomy to run your own book of business.
• Fast-paced, high-energy and engaging work environment.
• Global leave benefit 
• 22 weeks paid parental leave 
• 2 weeks paid grandparent leave 
• Extended care and bereavement leave
• Life insurance policy 
• 26 days of annual leave
• Work-from-home assistance
• Educational Opportunities 
• Social hours & events and team-building 
• Hybrid friendly
• Wellness benefits (Headspace subscription & wellness webinars)  

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.