About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

Our growing company is seeking to hire a seasoned SEO / Conversion Rate Optimization Project Coordinator  who will be in charge of managing ongoing website projects for our clients. This job involves monitoring project plans, internal build schedules, assigning internal personnel, call schedules, all client / internal communication and organizing project deadlines making sure all aspects are met in a timely manner. The SEO / Conversion Rate Optimization Project Coordinator works closely with team leads and other SEO / Conversion Rate Optimization PMs & PCs to enhance team efficiency, improve processes, share knowledge and client impact.

As the SEO / Conversion Rate Project Coordinator you will be responsible for taking clients from initial intake all the way through to the completion of their annual SEO plan, which will be created by the internal team using performance metrics and client input. A primary responsibility of the SEO / Conversion Rate Project Coordinator throughout this process is to manage customer expectations and maintain a strong communication regarding the internal SEO and CRO plans that our team has proactively identified, as well as convey any client feedback, concerns, etc. to the internal team. 

The SEO / Conversion Rate Project Coordinator will also be responsible for maintaining deadlines, helping minimize client feedback and communicating necessary information to all other internal parties involved including Web Optimization Specialists, SEO Specialists, Copy Specialists and other internal departments as necessary. This role also interfaces specifically with our paid package clients.

To be successful as an SEO / Conversion Rate Project Coordinator, you will need to be able to work on tight deadlines, independently, be competent in using all Google applications, and have exceptional verbal, written, organization and presentation skills as this is a client facing role. You will be working on multiple projects at one time and should have a strong attention to detail and the ability to multitask and adhere to deadlines. An ideal candidate is one who is process-orientated, can think critically through process improvements and being a thought leader on organization and efficiency for the team. This role should thrive on adapting to new processes, thinking outside of the box, sharing ideas, and have a strong desire to speak with clients on Google Meets and email. 

This position is targeted toward bilingual candidates who are fluent in Spanish. FareHarbor serves priority clientele in the LATAM region, and this role will focus on supporting SEO and CRO clients in LATAM, in addition to NORAM English-speaking clients.

What you’ll do here:

• Regularly providing administrative support, cross-team and department coordination.
• Developing and maintaining departmental documents, processes and procedures for day to day operations as well as training.
• Maintaining and monitoring project plans, project schedules, client calls and personnel involved in projects.
• Facilitating projects and communication with high value clients.
• Being available as a resource of knowledge & information within the team, and understanding the proper channels & processes to funnel projects  requests.
• Organizing, attending and participating in client and account manager meetings.
• Documenting and following up on important actions and decisions from meetings and client calls.
• Helping prepare necessary presentation materials for meetings.
• Ensuring project deadlines are met.
• Determining project changes along with schedule updates.
• Developing project strategies.
• Ensuring projects adhere to timeframes and schedules and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Effectively communicate SEO and CRO best practices to clients and help them understand ideas that may be foreign to them. (We will offer some formal training for this position on website best practices though you should have a general understanding of SEO/CRO best practices).
• Ensure client views/feedback are managed towards the best solution.
• Have a detailed understanding of the overall site building process and be able to explain to others with confidence.

Requirements:

Multilingual - Spanish speaking

• Bachelor degree in business or related field of study. (Preferred)
• Three years experience in related project management field. (Preferred)
• Exceptional verbal, written and presentation skills.
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Google applications including Google Docs, Google Sheets, and Google Slides.
• Knowledge of administrative procedures.
• Ability to work in CRM (i.e. AirTable, Monday.com, Trello, Notion)
• Experience with client facing communication
• Ability to work on tight deadlines calmly and confidently.

Bonus Points: 

• Technical on-page SEO experience or SEO familiarity 
• Experience working with Airtable
• Experience working with Wordpress

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $50,160-$75,240, plus 10% bonus potential 

Application Deadline: January 10th, 2025

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.