Salary

• AL, FL, GA, TN Residents:  $73,826 (min) - $94,128 (mid) - $114,430 (max)
• NC Residents: $76,109 (min) - $97,039 (mid) - $117,969 (max)
• DE, MD, PA, TX, VA Residents: $79,914 (min) - $101,891 (mid) - $123,867 (max)
• DC Residents: $89,808 (min) - $114,506 (mid) - $139,203 (max)
• CA & NY Residents: $92,853 (min) - $118,387 (mid) - $143,922 (max)

Location:

• In-person, hybrid, and remote options are available. Our office is located in Baltimore. Must be in the DMV area.

Employment Type

Full-time

What you’ll be doing

We’re looking to change the world by building software with a soul, and we want your help.

The Content Strategist II structures content to meet user needs and develops processes to govern how it is produced and managed throughout its lifecycle. They contribute to design governance, workflows, and taxonomies in a user-centered context. They are responsible for establishing an organization’s editorial voice and determining content needs, channel selection, and distribution. They collaborate with senior stakeholders, Designers, Engineers, Scrum Masters, and Product Owners to develop and implement a content strategy, specializing in developing a content strategy based on an organization's or business's objectives and a customer’s or end user’s needs.

We need your Content Strategy skills! What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who can accomplish the following:

Responsibilities and Contributions 

Organizational and Leadership Role 

• Independently executes and implements solutions with minimal direction from more senior Content Strategists, Designers or team leaders.
• Coaches and mentors others to develop their professional skills and improve the quality of their work.
• Strengthens Fearless’ content strategy community and fosters positive collaboration across the company.

Functional Role 

Collaboration & Communication

• Navigates complex organizational relationships and aligns stakeholders to influence content goals, strategies, and governance.
• Works with cross-functional teams to establish and articulate internal and external key messages, and ensure that content is structured accordingly.
• Collaborates with Designers, Engineers, Scrum Masters, and Product Owners to bridge the functional and creative needs of content to tell effective stories  aligned to business goals.
• Collaborates with functional leads to implement governance, processes, and workflows based on delivering strategy and policy intent.

Research & Analysis 

• Plans and conducts interviews, contextual inquiry, workshops, and analytics research to define the needs of stakeholders and users.
• Conducts content audits, comparative analyses, content modeling, and other methods for informing and planning content design.
• Creates and implements qualitative assessments of the content against various criteria, including business requirements, user needs, and style and brand guidelines.  
• Develops a solid understanding of the target audience through online and traditional research.
• Implements content gap analyses to determine what type of content is missing and what is needed.

Content Development

• Creates and iterates on content for end-to-end services. 
• Shapes and structures the architecture of content based on user-centered design principles.
• Delivers content that meets the needs of people accessing government services.
• Supports development of content deliverables including copywriting, editing and design of visual storytelling elements. 
• Designs content that is technically fit for purpose across different content management systems (CMS) and platform needs.
• Establishes standards and style guides that specify the writing style and tone needed to create engaging content.

Essential Skills, Experience, or Competencies  

Must-Have Skills

• Ability to effectively communicate research findings, conceptual ideas, content goals, content strategy, and design rationale both verbally and visually.
• Experience in copywriting, UX writing, or editorial planning. 
• Experience creating training materials within the government space.
• Ability to influence important senior stakeholders and facilitate discussions.
• Ability to analyze and map customer needs to the business strategy.
• Ability to work collaboratively within a group, actively network with others, and provide varying feedback to the team at the appropriate time to make decisions and reach consensus.
• Ability to identify and communicate constraints and can work within them. 
• Ability to operate and manage work, strategically reason, and build relationships and influence others.
• Knowledge of information architecture and usability best practices.
• Demonstrates outstanding organizational and time management skills.

Highly Desired Skills and Experience

• Experience working on agile teams.