About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity:
The role of the Supply Chain Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.
The Operations Associate is responsible for executing the end-to-end movement of global shipments within a regional network, including ocean less than container load (LCL) and ocean import shipments. This role will focus on driving a first-class customer experience by obsessing over quality and on-time performance. Lastly, this role will work very closely with peers and supervisors to problem solve.
You will:
- Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
- Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
- Execute our clients’ standard operating procedures (SOP).
- Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed.
- Your team will:
- Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
- Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
- Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
You should have:
- BA/BS/HBO/MBO Degree
- 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
- Valid visa/work permit to work in the UK
- Fluent in English
- Able to adapt to new technology and can thrive in a fast paced environment
- Effective time management. Be able to properly prioritize and manage a large volume of tasks
- Attention to detail
- Ability to effectively seek and receive feedback
- Effective communication both verbally and in writing
- Teamwork and relationship building
- Orientation towards working smarter and adopting best practices and standardization
- Problem-solving capabilities
- A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.