Our Vision is to be the best choice for healthcare in our community
We are seeking a FULL-TIME Front Office Assistant for our Family Medicine office in Wesley Chapel (Watergrass). This role is responsible for the management of all traffic at the front window, the check in and check out process of the patient visit. Candidate must have understanding of the insurance verification process and billing, able to multitask and be efficient with time management.
Front Office Assistant:
Position Summary
Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone
coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office
Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Essential Functions
• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining
required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.
Education/Training
High School graduate or equivalent.
Licensure/Certification
None.
Experience
Six (6) months experience in a clerical office, or general business, and/or customer service setting
We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status
Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights
