Front Office Medical Assistant

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2 months old

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Our Vision is to be the best choice for healthcare in our community

Job Title:                   Front Office/Medical Assistant

Reports to:                Office Supervisor

Job Summary: Manages the front office processes and assists provider in the department with clinical functions. Front office experience with check in and check out. Back office experience with being able to take vitals.

Required : One year experience.

WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best.  From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

  • Gives you an employer that you will have pride in working for
  • Provides excellent training programs and opportunities for growth
  • Offers Medical Benefits including:
    • Employer Contributions to HSA high deductible plan
    • Discounts at our medical facilities
    • Cigna Open Access OAPIN & OAP plans
  • Supports Incentive based Wellness Programs
  • Offers company sponsored Life Insurance with buy-up provisions
  • Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
  • Supports Paid Time Off and Holidays
  • Gives generous 401K plan with annual 3% Employer contribution after one year of employment
  • Values and appreciates its employees
  • Boasts a reputation for superior health care and quality service

 Essential Functions of the Position:

  • Assist traffic at front window
    • Manages sign in sheets
    • Schedules appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Monitors the lobby for cleanliness and patients in distress
  • Completes patient check in processes
    • Distributes and collects new patient forms
    • Verifies HIPAA and Privacy signatures are obtained
    • Confirms photo ID is scanned into Intergy
    • Confirms insurance cards are scanned into Intergy and keyed correctly
    • Obtains patient signature on DVF at each visit
    • Updates patient demographics as needed, including insurance and preferred pharmacy
    • Updates work flow event to “check in”
    • Records “no show” appointments in the system
  • Assists patients and providers at the conclusion of the patient’s visit
    • Obtains patient signature for record releases and other forms as necessary
    • Reviews Intergy tasks for each patient before they leave
    • Schedules inside and outside appointments for testing and consults
    • Enters referral information into the Practice Management System for referral tracking
    • Schedules follow up appointments
    • Enters recalls as needed
    • Requests referral if needed for upcoming visits and/or testing
    • Obtains ABN forms when appropriate
    • Updates work flow event to “check out”
    • Reviews and posts all pending charges for the department
    • Pulls charges from pending status and reviews for accuracy
    • Creates ailments if an appropriate ailments doesn’t already exist
    • Ensures modifiers are in place as appropriate
    • Ensures the referral is attached to the visit via ailment or appointment
    • Attaches the appropriate insurances to each charge
    • Reviews unresolved encounters for the day
    • Collects and processes monies due
    • Collects outstanding patient balance dues
    • Balances journal and locks it
    • Creates a journal for next day
    • Secures deposit and imprest funds
    • Addresses Intergy tasks in a timely manner
  • Answers phones and assists callers
    • Answers phones and assists callers
    • Obtains pertinent information for messages and routes messages per office protocol
    • Places phones on and off service at the appropriate times
    • Places a test call to ensure service is working after placing on service
    • Retrieves messages from answering service or mail box
    • Distributes messages from answering service or mail box to the appropriate person
  • Scans all medical record documentation into IEHR utilizing company approved cataloguing system
    • Scans incoming medical records, daily work, and paper charts into IEHR
    • Creates an imaging task as needed
    • Reports scanning errors following company approved process
  • Processes medical record releases as outlined in the authorization
    • Submits request for pre-payment of records or forms
    • Reviews record releases to ensure appropriate authorizations have been obtained
    • Prints required information and copies paper records
    • Reviews subpoenas, determine if an appearance is required
    • Creates charges for records and post to journal
    • Documents disclosure in Practice Management System
  • Prepares patients for provider visit
    • Takes and records vitals
    • Updates IEHR (allergies, medications, history, etc.)
    • Notifies provider when patient is ready
  • Assists provider with treatment
    • Obtains consents
    • Performs tests
    • Obtains prescription overrides and prior authorization when needed
    • Assists provider with completion of forms requested by patients
  • Phlebotomy
    • Properly identifies patient at draw point
    • Verify orders and requisitions match, checking all tests
    • Uses proper phlebotomy technique prepares specimens and requisitions for lab courier

 Additional Responsibilities:

  • Maintains an organized and clean work area
  • Directs incoming faxes and mail to correct staff members
  • Monitors and timely responds to practice portal requests
  • Participates in maintenance of office supplies
  • Performs other incidental and related duties as required and assigned
  • Organizes and maintains sample and supply closets

 Physical and Mental Demands:

  • Normal physical ability
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously

 Occupational Exposure:

  • High risk exposure to bloodborne pathogens and chemical hazards

 Job Qualifications:

  • High school graduate or GED equivalent
  • Completion of MA certification program preferred
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Basic computer proficiency
  • Strong team player
  • Minimum of 1 year experience in a similar role 
  • Must be willing to travel to multiple locations
  • Experience in psychiatry  preferred, but not required

#IND123

 

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights

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