We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.
Greenhouse is looking for a Senior Enterprise Account Director to join our team!
Our Account Management team drives customer retention, growth and expansion opportunities, and continued product optimization and adoption. As a Senior Account Director, you will own the renewals and upselling of new products into our rapidly growing ecosystem of customers. You will ensure a premium experience for our customers by understanding their business objectives and motivating change in their organization. In addition, you’ll partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse.
Who will love this job:
- A strategic hunter - you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenue
- A thoughtful mediator - you’re consultative, receptive and authentic through tough situations and hard-to-close negotiations
- A collaborative teammate - you love working with others and rely on strong partnerships to achieve the best outcomes for our customers
- A problem solver - you’re not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix
What you’ll do:
- Effectively manage a book of business of our most strategic accounts
- Drive consensus across multiple stakeholders (internal and external) to achieve business outcomes
- Build strategic account plans that map out expansion and other upsell opportunities
- Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
- Partner with Customer Success managers and leverage product expertise to solution for customer pain points
- Position yourself as a strategic partner to key stakeholders and champions within named accounts
- Diagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership on ideal resolutions wherever appropriate
- Be an active participant in building and improving internal operational processes
You should have:
- Demonstrated experience in renewals and expansion, working with executive collaborators in enterprise accounts
- Excellent project management skills
- Experience solutioning for complex problems, often outside of your direct control
- Ability to lead complex negotiations with multiple cross-functional customer executives
- Deep understanding of Customer Success principles
- A consultative approach to problem-solving, and the ability to manage customer expectations
- Experience in consulting or research, a plus
- Experience with HR industry and SaaS, a plus
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
Applicants must be currently authorized to work in the United States on a full-time basis.
If you are based in California, we encourage you to read this important information for California residents linked here.
The national pay for this role is $137,500 base salary. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
The anticipated closing date for this role is November 18, 2024.
Who we are
At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 - 2022), and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.
Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 13 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time, depending on tenure, and exempt employees have unlimited paid time off (PTO). For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.
Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.
Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page
**We are a distributed company and do our best work where it works best for us - as individuals and as teams. Our regional headquarters are based in New York (North America) and Dublin (Europe), but our employees are distributed across the US, Canada, and Ireland. **
Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at [email protected].