We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.
Greenhouse is looking for a Senior Implementation Consultant I to join our Professional Services team!
Implementation Consultants help our customers get the Greenhouse platform up and running. With a lot of moving pieces and a big goal to transform hiring, Implementation Consultants are key to ensuring a seamless launch of Greenhouse for our customers.
Who will love this job:
- A proud advocate – you stand up for customers while remaining empathetic, responsive, and goal-oriented
- A teacher – you help customers learn and navigate the product and encourage confidence along the way
- A helper – you are engaging, you can easily smooth bumpy roads and you have a facility for winning hearts and minds
- A consultant – you will learn the ins and outs of our product and be creative and inventive in finding solutions for customers
- A teammate – not only do you possess a keen eye for detail, but you also see the “big picture” and contribute ideas to perfect the Customer Success recipe
What you'll do:
- Lead mid-market and enterprise customers through successful implementations and launches
- Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value
- Drive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks
- Provide support and mentorship by demonstrating knowledge of products, services, and best practices
- Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies
- Advocate for client needs and product requests to Greenhouse’s internal support, product, engineering, and sales teams
- Partner with internal teams to ensure a smooth transition for customers post-implementation, and work with our technical teams for data migration, integrations, and reporting
- Become a subject matter expert on all Greenhouse products.
You should have:
- Hands-on customer onboarding, implementation, or project management experience (3+ years preferrable)
- Background delivering complex software implementations and/or technical projects
- Ability to break down terminology and concepts across various audiences.
- Experience communicating with a variety of customer personas at leadership levels.
- Advanced understanding of Greenhouse Recruiting, Proserv and Implementation offering, nice to have.
- Your own unique talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a great fit for this role
Due to current team needs we are only considering applicants who are currently located in the Eastern time zone.
Applicants must be currently authorized to work in the United States on a full-time basis.
If you are based in California, we encourage you to read this important information for California residents linked here.
The national pay range for this role is $85,100.00 - $105,000.00. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
The anticipated closing date for this role is Thursday, January 2, 2025.
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Who we are
At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 - 2022), and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.
Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 13 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time, depending on tenure, and exempt employees have unlimited paid time off (PTO). For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.
Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.
Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page
**We are a distributed company and do our best work where it works best for us - as individuals and as teams. Our regional headquarters are based in New York (North America) and Dublin (Europe), but our employees are distributed across the US, Canada, and Ireland. **
Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at [email protected].