About the Role:

In this role, you'll support partners in building and launching payroll by bringing together the interdependent work streams of Partner Growth, Technical Solutions, and Customer Experience across both internal and external teams. Additionally, you'll develop scalable programs and tools to drive Gusto Embedded Payroll’s (“GEP”) rapid growth, ensuring our systems and processes evolve in step with our expanding partner ecosystem.

This will be a dynamic role, working across multiple disciplines both internally and externally. You’ll work together with our teams (who are eager for the support!) to refine and build programs as we scale. Since this function is still in its early stages, you'll have the opportunity to quickly develop and implement best practices to drive growth from the 1→10 phase and beyond. You'll be empowered by our Head of Program Management.

About the Team:

GEP is our newest business unit, driving the next phase of innovation and growth for Gusto. Our mission is to enable third-party SMB platforms to seamlessly build, sell, and serve payroll within their own products through our API. By expanding access to payroll services, we’re bringing Gusto’s people platform to hundreds of thousands more businesses than those we serve directly.

As GEP scales, our partnerships have grown more complex, serving thousands or even hundreds of thousands of employers. This rapid expansion has created a need for stronger coordination across GEP work streams, external partner teams, and cross-functional Gusto stakeholders. Program Management within GEP is a relatively new function, and in this role, you'll be part of a small team dedicated to driving alignment, improving collaboration, and ensuring smooth execution of our most critical initiatives.

Here’s what you’ll do day-to-day:

• Project Planning and Expertise: Planning for and executing on intricate deliveries of custom, multi-work stream and phase programs for GEP’s highest impact partner implementations
• Stakeholder Management: Actively engage with internal and external stakeholders to communicate project updates, risks, and achievements. You will facilitate discussions to align on project deliverables and address any conflicts or competing priorities.
• GEP Interface: Connect technical details, growth initiatives, and support needs, making sure all GEP teams work together in service of launching and growing our partners’ payroll business.
• Cross-functional Facilitation: Coordinating across x-GEP and x-Gusto initiatives to include points of view, track progress, connect dependencies, and discover risks early to prevent delays to partner launch and growth
• Process and Documentation: Standardizing delivery process and playbook for complex partner deliveries, arming GEP with the tools to maximize future partner opportunities

Here’s what we're looking for:

• 2-4+ years of experience in program or project management, with a focus on external client engagements, enterprise technology/SaaS experience is a bonus
• Hands-on experience working on complex, x-functional project planning and execution; facilitation, organization, and stakeholder management
• Strong business-minded partnerships interest and acumen: understands partner lifecycle and investments required to enable partner success
• Exceptional communication and influencing skills (both written and verbal), with the ability to collaborate effectively across various departments and global teams
• Strong sense of ownership and resilience, adaptive to changing priorities, and able to thrive in a fast-paced environment
• A strategic mindset focused on continuous improvement and scalability
• Excited by the combination of working deeply with individual partners while building for scale
• Thrives in ambiguity and has a passion for building and testing new processes

Our cash compensation amount for this role is targeted at $94,000 -$116,000/yr in Denver & most remote locations, and $114,000 - 142,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.