About the Role:

The Risk Product Operations Specialist is responsible for helping instill a risk framework and mitigation procedures for our Gusto Money and Members products. This individual will help implement new features, refine existing processes and ensure risk requirements are met that enable us to deliver a world class customer experience. 

About the Team:

The Payments and Risk team at Gusto ensures that our 300,000+ small and medium businesses and millions of their employees are getting paid on time, every time in a safe manner. You will be our Risk Product Operations Specialist who helps enable the Risk team to scale by developing risk systems, processes and policies that are foundational to our payroll solutions. You will work closely with a team of Engineers and Designers, to build the roadmap, set strategic priorities, and ensure the successful implementation of our global risk stack. 

Here’s what you’ll do day-to-day:

• Ownership: Act as the knowledge owner for products, processes and analytics for Gusto Money and Members products.  Identify existing and emerging risks and what opportunities we have to mitigate those risks
• Collaborate: Work with engineering, product, other cross-functional teams and external stakeholders to drive action and development on a regular cadence to improve internal and external user experiences
• Innovate: Align with the product team on the go-to-market roadmap for new features and work with the Operations team to ensure that Risk is prepared to deliver an excellent customer experience for upcoming product and feature launches
• Monitor and Cure Exposures: Use all data and tools available, both quantitative and qualitative to drive upstream solutions in the product and reduce operational and customer pain points resulting in increased scalability. Work with SQL and Excel / Google Sheets to monitor success of tools and solutions
• Drive Strategy and Change Management. Pull data, via self-service dashboards and SQL queries, to highlight important themes in Risk systems.  Scope and drive continual enhancements to our processes to identify and mitigate movement from exposure to severe delinquency

 

Here’s what we're looking for:

• Experience: 4-7 years of experience in Banking and/or Fintech fields
• Strategy: Ability to think strategically, identify areas of opportunity and influence change across the Risk organization 
• Thought Process:  An insatiable appetite for operational excellence, knack for creative thinking, project and product management, ability to spot unusual patterns, and sharp attention to detail
• Data-Focused: Demonstrated experience using SQL and Excel. Innovative and creative skills to pull and derive insights from data, collect and interpret feedback to solve problems and monitor solution results
• Project/Product/Case Manager: Proven project and product-management skills, with demonstrated experience delivering on a deadline. Excellent time management skills and curiosity in product design
• Values: Driven by a strong moral compass, is objective yet compassionate and does the right thing every time
• Communication: Demonstrated cross functional communication and influence with product managers, engineers and other technical teams, and/or customers
• Attitude.  Goal-oriented, positive, and proactive.  Comfortable in a fast-paced, operationally focused and results-oriented work environment. Willingness to lead by example, own operational and technical responsibilities

Our cash compensation amount for this role is targeted at $98,000/yr to $116,000/yr in Denver & most remote locations, and $114,000/yr to $140,000/yr for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.