Senior Manager, Continuous Improvement & Professional Training
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Senior Manager - Continuous Improvement & Professional Training - (Can be based in Lake Zurich or Burr Ridge, IL)
Job Snapshot
The Sr. Continuous Improvement & Professional Training Manager (“Sr. CI Mgr.”) is responsible for driving operational excellence through training, process improvement, and strategic collaboration with Operations and ancillary teams. This role plays a key part in identifying performance gaps, developing and executing training strategies, and ensuring adherence to best practices and standardized processes. The Sr. CI Mgr. will lead a team comprising a salaried Learning leader and up to three Learning Associates to support site-wide initiatives that enhance efficiency, compliance, and overall performance as well as training all incoming managers and new hires.
You will...
- Do strategic collaboration & site performance improvements
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- Actively participate in strategy calls that impact the site, providing insights on operational impacts across all departments within the DC.
- Develop and execute training plans for salaried operations leaders and associates before new initiatives launch.
- Monitor performance post-launch, providing feedback on successes and areas for improvement.
- Participate in daily performance management & issue resolution
- Participate in daily meetings with Operations leaders to assess site performance and identify gaps.
- Conduct root cause analysis for performance deficiencies and deploy the Learning team to address training-related gaps.
- Engage cross-functional teams (Engineering, Maintenance, HR, WMS) as necessary to resolve non-training-related performance issues.
- Own audit & compliance oversight
- Develop and implement an audit process to ensure compliance with process adherence, 5S standards, and training execution.
- Maintain accurate training logs and ensure proper documentation of associate training sessions.
- Provide weekly reporting on training performance, associate interactions, and compliance metrics.
- Be responsible for training program development & execution
- Design, update, and monitor training modules to align with evolving operational processes.
- Ensure training associates are equipped with up-to-date knowledge and resources.
- Perform data analysis & continuous improvement
- Analyze operational and training data to assess performance trends and identify areas for improvement.
- Request data analysis from the Business Intelligence team to support root cause investigations.
- Implement data-driven improvements to optimize site performance and training effectiveness.
- Lead operational & cross-functional support
- Be present for all site launches to provide hands-on support and ensure a smooth transition.
- Maintain strong, positive relationships with Operations and ancillary departments to ensure minimal disruptions.
- Support a culture of continuous improvement by fostering collaboration and knowledge-sharing across teams.
You are…
- Bold: you have vision, passion and grit; you're not afraid to take calculated risks and constantly challenge the status quo
- Agile: you roll with the punches and don’t get overwhelmed easily, you adapt quickly to change and know how to deliver results in a fast-paced, autonomous environment
- Problem-solver: you understand there is not a one-size-fits-all approach when problem-solving; you think outside the box and enjoy grinding away at issues to find a solution
- Programmatic: you’re able to identify the system component that is causing the error, as well as the options available for resolving it and completing the task efficiently
- Strategic: you see the bigger picture, as well as each moving part which allows you to recognize and resolve situations that are ambiguous or challenging for others
You have…
- Bachelor’s degree in Business, Operations Management, Industrial Engineering, or related field (preferred) or equivalent work experience.
- 3+ years of experience in operations, training, continuous improvement, or a related field.
- Experience leading teams and driving process improvements within a distribution, fulfillment, or manufacturing environment.
- Strong analytical skills with the ability to interpret data and apply insights to business decisions.
- Excellent communication and interpersonal skills to foster collaboration across departments.
- Ability to work a flexible schedule, including days, nights, and weekends, based on business needs.
- Must be onsite at least 40 hours per week, with additional days / hours required based on site performance.
- Demonstrated ability to manage multiple priorities in a fast-paced, high-volume environment.
- Knowledge of Lean, Six Sigma, or other continuous improvement methodologies (preferred).
- This role requires a hands-on approach, with frequent time spent on the floor observing, coaching, and collaborating with teams.
- Ability to stand and walk for extended periods in a warehouse or fulfillment environment.
- May require occasional travel to support other sites or corporate initiatives.
You’ll get…
- Competitive salary & 401K company match that vests immediately upon participation
- Paid parental leave (16 weeks)
- Generous PTO policy
- Day one benefit coverage for health/dental/vision ($0 monthly premium and other flexible health plans)
- 75% discount on your subscription to HelloFresh, as well as other product initiatives
- Snacks, coffee & catered meals
- Company sponsored outings & Employee Resource Groups
- Collaborative, dynamic work environment within a fast-paced, mission-driven company
It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran
Illinois Pay Range
$121,800—$155,000 USD