Associate (Onboarding), Driver Operations

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10 days old

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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. 
We are seeking a dedicated Associate for our Onboarding subdivision of Driver Operations department to drive business growth by building and maintaining a qualified driver pool. In this role, you will ensure a seamless onboarding experience by verifying driver credentials, guiding them through the registration process, and addressing their concerns with tailored communication. Your efforts will play a key role in enhancing our driver network, achieving onboarding targets, and contributing to the overall success of our operations.
As part of a multinational, tech-driven organization, the candidate will have the opportunity to make a social impact by connecting users with services that support local communities, all while growing in a fast-paced, innovative environment.

Think you are up for it? Apply now!

What You'll Do:

  • Build and maintain a qualified driver pool by thoroughly verifying driver credentials and suitability for operations.
  • Facilitate seamless driver onboarding by guiding them through the registration process and addressing any queries.
  • Stay up-to-date with all communication channels [e.g., WhatsApp, Telegram, IMO] & the procedures of operating in those channels to ensure 100% efficiency & effectiveness while delivering driver related communications.
  • Ensure effective, personalized communication with drivers, addressing their concerns and providing tailored solutions.
  • Consistently achieve daily targets for calls, verifications, and driver onboarding to meet business goals.
  • Collaborate with other subdivisions & departments to ensure qualified drivers are getting proper benefits as well as updated communication to further increase conversion rate.

    • What We Seek:

  • Exceptional selling skills with the ability to understand the pulse of driver partners and the USP(s) of Lalamove
  • Exceptional written and verbal communication skills to communicate accurately to potential users 
  • Charming personality to build and maintain professional relationships
  • Strong sales skills to get our potential client to use our service. Remain knowledgeable on products offered and discuss available options
  • Can-do attitude and grit to make things happen, to identify and leverage new opportunities

    • What You’ll Need:

  • A university degree in Business, Marketing, or a related field.
  • Previous experience in call center, tele-sales, or customer support roles is preferred.
  • Strong communication skills to effectively engage with the Driver Partner Community in both English and Bangla.
  • Proficiency in Google Sheets, CRM platforms, and data management tools.
  • Content creation skills will be considered a plus.
  • A collaborative team player with the ability to work efficiently across departments and with various stakeholders.

    • To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
    This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
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