Driver Operations Supervisor (Onboarding)

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about 1 month old

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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! 
 
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. 

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What you'll do

  • Supervise a team to onboard driver partner accounts to meet operational targets 
  • Build and maintain long term relationship with drivers by coaching and communicating with the driver partners and getting timely constructive feedback 
  • Providing support to resolve driver partner general queries and emails
  • Handling of driver partners’ call-back log on onboarding and offboarding processes
  • Maintain and update virtual training materials, such as videos and Typeform
  • Strategize and execute lead generation initiatives
  • Generate ideas and process optimizations to streamline the daily operational duties
  • Exceed individual and Driver Operations team targets & KPIs

    • What we seek

  • Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
  • Excellent communication, presentation, and leadership skills
  • Energetic, driven, passionate, proactive, and attentive to details
  • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
  • Basic knowledge in video editing is a plus
  • Min Diploma in Business or related field
    • To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
    This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice