Training and Quality Assurance Specialist

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about 1 month old

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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it! 

Our strength lies in our internal values, namely Passion for serving local communities, empowering SMEs and our driver partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. 

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence. 

As a Training and Quality Assurance Specialist, you will be reporting to the Customer Service Manager. You will be responsible for developing and implementing quality control procedures, monitoring product performance, and identifying and addressing quality issues. 

Think you are up for it? Apply now and join us as #OneLalamove!

THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH

What you’ll do:

  • Create, plan, and conduct Onboarding Training for new hires
  • Create and update necessary SOP and Product brief using the correct tools
  • Conduct training on a daily, weekly, and monthly basis
  • Perform Quality monitoring for associates and senior associates to make sure workflow is being implemented correctly according to SOP
  • Create weekly and monthly reports for Training and Quality Assurance
  • Attend Training and Quality Assurance related meetings with other markets 
  • Oversee the workflow and create an improvement plan for efficiency

    • What you'll need:

  • Bachelor's degree or college experience preferred
  • Minimum 2 years experience in customer service/contact center/BPO specializing in Training and Development 
  • Proficient and confident when communicating in English (both written and verbal)                                     
  • Computer literacy; familiar with Google, spreadsheets

    • What we seek:

  • Positive, dynamic & energetic
  • Customer-oriented
  • Good written and verbal communication
  • Target-driven, self-starter, able to work in a fast-paced environment                       
  • Good analytical skills
    • To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
    This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

    Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat: https://www.lalamove.com/id/candidate-privacy-notice
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