Lob was built by technical co-founders with a vision to make the world programmable.
We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by some of the most reputable investors in tech, and we are building our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.
As a proud Pledge 1% company, we’re committed to leveraging our product, partnerships, and people to drive positive social impact through Lob.org, and are on a mission to make direct mail more sustainable.
Solutions Engineering Manager
Lob is building a suite of APIs for the enterprise. Our most popular API is our print and mail API that enables companies to send physical mail as effortlessly as sending emails. We are growing our customer base and product offerings quickly and are looking for a Solutions Engineering Manager to support and enable our rapidly growing Customer teams and to help shape the future of Lob.
As a Solutions Engineering Manager, you will drive customer satisfaction and revenue by advising our customers on the value of Lob’s technology. You will master all technical aspects of the sales and post-sales relationship with customers. You will partner with our Sales and Account Management teams to provide the right onboarding solution to the customer while working closely with our Operations and Product teams to help influence the direction of the product.
The successful candidate can communicate effectively across multiple departments and customers, can shift gears at a moment's notice and enjoys the challenges of providing excellent customer service in a fast-paced environment. If you’re an established Solutions Engineering leader with a consistent track record in helping your team and customers achieve lofty goals, we should chat.
As the Solutions Engineering Manager, you’ll…
- Lead complex, technical conversations with customers.
- Design, develop, and present implementation strategies, solution architectures, proof of concepts, and project timelines for onboarding customers.
- Educate and support customers through the lifecycle of their partnership with Lob, provide thought partnership and guidance with best practices, and help remedy technical issues in a responsive and empathetic manner.
- Coach, mentor, grow, and support your direct reports
- Be passionately focused on the continued success and customer experience of all internal and external stakeholders.
- Reduce time to value and eliminate engineering friction for our customers.
- Provide guidance and training to our Customer teams to enhance their product knowledge and ability to navigate technical customer engagements.
What will you bring to this role…
- 5+ years in a customer-facing, post-sales technical role as a Solutions Engineer or equivalent title.
- Experience leading technical teams on customer engagements and complex technical projects. We’ll want to hear how your teammates developed and grew under your leadership.
- Familiarity with REST API development and service integrations.
- Familiarity with popular CRM, Marketing, and Customer Data platforms (Salesforce, Adobe, Braze, Iterable, Hubspot, Klaviyo, Segment)
- Experience working with web technologies (Node/JS/TS, HTML/CSS, JSON.)
- Experience with relational and NoSQL databases, developing SQL, and cloud architecture (AWS preferred.)
- Programming proficiency in at least one language (Python, Ruby, PHP, Node/JS/TS, .NET, Java.)
- Excellent communication skills with both customers and teammates.
- Consistent track record of successfully overcoming technical and security challenges with customers.
At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these:
- Scientists that seek to understand so they can innovate, improve, and educate in service of their customers
- Passionate about learning, personal growth, and professional development
Compensation Information
This position is structured to receive a base salary, variable pay + Restricted Stock Units
CA/NYC Tier
Base Salary: $157,500.00 - $172,500.00
Variable Pay: $50,000.00 - $55,000.00
US Tier
Base Salary: $147,500.00 - $162,500.00
Variable Pay: $47,500.00 - $52,500.00
<#LI-REMOTE #LI-RW1
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
#86 on Y Combinator's Top Private Companies List 2021
BuiltIn Best Midsize Companies to Work For 2021
2020 Inc 5000 List of the Fastest-Growing Private Companies
2019 Timmy Awards - Best Tech Workplace for Diversity, Community Favorite in the Bay Area
Deloitte’s 2019 Technology Fast 500