About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

As part of the Product Design team, you’ll report to one of our Design Managers, who oversee specific product verticals we call “Fleets.” Our Design Managers report to Lana Glass, the Associate Director of Product Design. You’ll work closely with our Principal Product Designer, who drives design excellence across the organisation, and our UI Design Lead, who focuses on visual craft and systems, alongside a talented group of Product Designers at various levels.

Complementing this, our UX Writers ensure our designs speak clearly, consistently, and effectively to our users. Together, we collaborate in cross-functional squads to build products that empower millions to safely and confidently explore the world of cryptocurrency. Design has a proud legacy at Luno, and we’re excited to welcome a designer who shares our passion for great design and is ready to make a meaningful impact.

The role in a nutshell:

As a Senior Product Designer, you will lead the design of user-centred solutions for large, complex projects with significant business impact. You’ll work cross-functionally to design products that meet user needs while balancing business goals and technical constraints. This role requires expertise in all aspects of product design, from discovery and strategy to execution and delivery.

You’ll advocate for design excellence across the organisation, mentor junior team members, and play a key role in shaping our design systems and strategy. Your work will directly contribute to the success of millions of global users navigating the evolving world of cryptocurrency.

Your mission will be:

• Deliver end-to-end product design for high-impact, complex projects.
• Lead user research and discovery to deeply understand customer behaviours, needs, and pain points.
• Create scalable design solutions that align with brand, technical, and business constraints.
• Contribute to and evolve design systems in collaboration with the UI Design Lead and engineering teams.
• Collaborate with product managers to define strategies and roadmaps informed by user insights.
• Advocate for user-centred design practices across teams and stakeholders.
• Present and defend design decisions to leadership, supported by data, research, and storytelling.
• Mentor mid-level and junior designers, fostering a culture of feedback and growth.

A little about you:

• 7+ years of professional experience in product design, with at least 2-3 years in a senior role at a high-growth or large-scale organisation (e.g., fintech, SaaS, or FAANG company).
• A portfolio showcasing complex, end-to-end product design work with measurable outcomes, demonstrating expertise in UX, UI, interaction design, and strategy.
• Proven ability to work effectively in cross-functional teams, align diverse perspectives, and influence senior stakeholders.
• Strong ability to integrate both qualitative and quantitative user research into the design process.
• Exceptional attention to detail and a high standard of visual, interaction, and systems design, with proficiency in Figma and other modern tools.
• Experience building and scaling design systems to ensure consistency across products.
• Ability to understand business goals, translate them into design strategies, and contribute to key decisions on product roadmaps.
• Comfort with ambiguity, shifting priorities, and working in a fast-paced environment.
• Degree in Design, HCI, Interaction Design, or a related field (or equivalent professional experience).
• Solid understanding of behavioural psychology principles and accessibility standards.

This is a role for someone passionate about solving challenging design problems, collaborating across disciplines, and shaping the future of fintech and cryptocurrency. We're looking for a designer who values the impact of enhancing existing features as much as launching new ones, someone who embraces an iterative, incremental approach to deliver meaningful improvements over time.

Life at Luno:

Remote but reachable work policy gives you the freedom to choose between working from home or the office.

• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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