Operations Manager

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11 days old

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About the Team

With almost 4 Lakh entrepreneurs aboard the Meesho app, we are all set to democratise internet commerce for everyone in India. Our primary responsibility, as the Strategy & Operations team, is to strategise and identify problem statements and opportunities daily. And as a Manager - Strategy & Operations, you will play a key role in helping us do what we do better. Our team functions within the business function of Meesho, and we closely work with the category marketing team and other category teams. Beyond this, we also work closely with Product, Supplier Growth, User Growth, and Fulfillment & Experience teams.   We are not all work and no play – from weekly chill team calls to book reading sessions to parties, we ensure that we are a closely-knit team that works hard and parties hard. As one of the first few members of the Strategy & Ops team in the business function, you will also help build such rituals and play an intrinsic role in building the team’s culture.  Join us in being a part of the next big thing in Indian e-commerce!

About the Role

As Operations Manager, you will work directly with the Program Manager and take ownership of business-critical problems. You will have the opportunity to create and improve the operating systems of the business function. On a typical day, you will be involved in driving operations, managing vendors along with a team within the org, building review systems, culture, and so on. You will identify key problems, set priorities, and come up with solutions to drive implementation in different types of projects. You will approach all the tasks we handle as a team with an ownership mindset. You will also work with stakeholders from multiple teams.

What you will do

  • Act as an owner for all your projects to drive operations and achieve excellence.
  • Engage in meetings, emails and expert calls with internal team and vendors for strategic initiatives.
  • Play a key role in framing SOPs to enable the team to work efficiently.
  • Create and structure monthly review documents to be presented to the CEO.
  • Support Business Team in problem-solving tasks and discussions.
  • Assist OKR framing by setting daily/monthly/quarterly targets for teams.
  • Research and recommend new strategies across business functions.
  • Create and maintain systems and processes to streamline operations across the team.
  • Manage the end-to-end process of building review systems, culture and so on.
  • What you will need

  • 3-5 years of work experience in operations management (e-commerce experience will be an added advantage).
  • Exceptional skills using Google Sheets, Docs, Excel, etc. for data management.
  • Proven ability to present insights and information clearly.
  • Proven leadership, organizational skills and project management skills.
  • Ability to structure and deal with ambiguous problem statements.
  • About us 

    Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

    Our Mission

    Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost.  Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

    Culture and Total Rewards

    Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at  Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate -  influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all  embody these principles. 
    We provide market leading compensation - both cash and equity-based - specific  to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.

    Know more about Meesho here : https://www.meesho.io/