Program Manager - Experience

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4 days old

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About the Team

Grocery has the biggest share of the overall retail spend in India and is projected to be an $800B market in 2024-25, of which the majority contribution comes from non-Metro cities. The grocery market in Metro has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players to disrupt the lower-tier cities. At Superstore, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier (non-Metro) cities of India which is currently dominated by offline players.

We are on the journey of creating a hyperlocal marketplace for groceries and solving the intermediate inefficiencies in the distribution system. Superstore is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and something big.

About the Role

This role involves strategy, program management and process excellence. The role will drive problem discovery of next big bets in Meesho Grocery to improve customer retention & experience through industry benchmarking, trends study & data analytics, field visits and customer interactions. The incumbent of this role is also expected to solve the 10X problems and create a goal post for achievement across the teams. Apart from strategic projects, the incumbent will also critically evaluate the current processes and recommend long term solutions on process redesign.

What you will do

  • As part of your role, you'll be responsible for driving programs related to instrumentation and visibility of the L0, L1, L2 and L3 views of key retention metrics
  • You will design and analyze user journey from pre order phase (pricing, variety) to post order phase (delivery, quality, refund, support, etc.) to identify 10X levers of retention improvement
  • You will drive programs to deep dive various levers, and work closely with cross functional teams to design retention roadmap
  • Lead problem discovery and solutioning with Growth, Supply Chain, Category to drive improvement in metrics
  • You will work on process excellence workstreams to design long term processes of retention and experience
  • You will be one of the few Assistant Managers to own strategic pieces that decide the roadmap for Meesho grocery plans over the next 5 years
  • You will get complete autonomy in terms of the granularity that you would want to create in the metrics and levers

    • What you will need

  • Strong First Principles Thinking to identify and solve for customer pain points on the platform
  • Strong problem discovery skills to break down 10x opportunities as well as hygiene areas of improvement across the value chain
  • Analytical skills and high data rigor
  • High ownership to plan and deliver on goals: thinking like an entrepreneur and managing all your dependencies
  • Ability to motivate and lead stakeholders to achieve goals
  • Candor and strong communication to align stakeholders on the long-term vision
  • At least 3-5 years of experience: entrepreneurial /business management /management consulting experience is preferred
  • Demonstrated fast track career growth(e.g. recognitions)
  • Contextual understanding of e-commerce business is a plus
    • About us 

    Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

    Our Mission

    Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost.  Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

    Culture and Total Rewards

    Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at  Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate -  influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all  embody these principles. 
    We provide market leading compensation - both cash and equity-based - specific  to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.

    Know more about Meesho here : https://www.meesho.io/


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