About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.
Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Role
In this role, you will help scale our potential by opening up a broad set of customers via Mixpanel’s partner ecosystem. You will work directly (often onsite) to shepherd Partners through a certification process and enable them to work with Customers to build products and experiences that people love. Our Partner Success team overlaps with traditional Sales Engineering and Customer Success roles - with the distinction that you will be building up a team of external partners to deliver that value versus working directly with customers.
More specifically, you will deliver seamless onboarding & on-going enablement that educates our Partners about the many facets of the Mixpanel solution including joint-value positioning, implementation, and product training. You’ll work with a portfolio of partners (solution, technology, reseller, and hyper-scaler) to scale Mixpanel across multiple regions with the ability to impact a large number of companies. You will also collaborate with our Solution Engineering and Customer Success teams to share best practices and provide a best-in-class experience to our end customers via Partners.
Beyond the Partner programs, you’ll build deep knowledge in the Mixpanel platform and expertise in the analytics space. Your ability to identify and create this experience for partners and their customers is crucial to helping Mixpanel grow its business and bringing our product portfolio into companies around the world.
Responsibilities
- Lead the delivery & maintenance of our Partner onboarding, training & certification programs for any new or existing partners who manage the Mixpanel solution for their end customers
- Work with Partnership Managers, sometimes in multiple regions, to develop an intimate understanding of the businesses and strategic objectives of each partner & then align our Partner Programs to support those objectives through effective delivery of Partner onboarding and training curriculum
- Partner with key stakeholders (Sales, Customer Success, Enablement, Product & Engineering) and cross-functional leaders/teams to secure internal support & resourcing for training programs and to deliver a unified approach with partners
- Continuously evaluate existing Partners’ competencies/needs along with customer needs in order to surface areas for improvement or new opportunities for partners
- Set partners up for success on projects with mutual customers
- Effectively present resources for partners for repeatable services at scale: updates on positioning, differentiating our offering, best practices in demo’ing, measuring analytics ROI, and creating a services economy around Mixpanel
- Answer technical questions and provide partners with the ability to self-serve as appropriate
- Assist in the design and optimization of our Partner Programs, including onboarding, training, & certification of Partners to allow for a world-class partner experience
- Use creativity to propose new onboarding & ongoing training processes and methodologies and refine training program based on experiences and partner feedback
- Manage and be the support for partner operations & tooling regionally
We're Looking For Someone Who Has
- 3+ years experience in a client-facing professional services, sales engineering, or customer success
- Adept at managing complex projects with assorted stakeholders, working across teams and departments
- Understands analytics best practices and use cases across industries/verticals and is able to translate these strategies into tailored Partner onboarding & training
- Desire and energy from making others successful - a “teach someone how to fish” mentality
- Has a passion for data and analytics, with the ability to apply creativity and curiosity to the problem-solving process. Bonus points for depth in user analytics/product analytics -- you will become a Mixpanel expert!
- Experience analyzing data to drive continuous improvement and prove the efficacy of programs.
- Experience working with customers and ecosystem partners in the EMEA region
Bonus Points For
- Fluency in multiple languages
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers’ success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We can’t win without each other
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.