As a ModSquad Community Manager, you will work closely with large social media clients to support strategic planning and operational delivery. You will be imperative in building, maintaining, improving, and empowering our clients and their digital communities. Additionally, you will be an imperative part of the growing ModSquad's digital team, developing social media efforts to grow and support our company. This is a full-time position.
Hours:
Candidate must be based in the US Business hour availability
Responsibilities/Duties:
Work closely, efficiently, and effectively with the client and internal teams (communication is daily)Liaise with internal and external stakeholders to deliver upon strategic and operational goalsDesign and execute the weekly and quarterly content calendars and strategy plansBrainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based)Create and report KPI’s to the development team, and build reports that showcase reason, trends, and opportunityManage and respond to customers through forum, website, and social media tools (native and 3rd party)Learn and explore new tools and platforms that improve workflow and client objectivesDevelop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience)Handle occasional community crises or troubleshoot escalations.
A successful candidate needs to have confidence and strength in the following abilities:
Be a proactive, self-starter and independent contributor with follow-through on all initiativesHave strong problem-solving, creative writing, and editorial skillsShowcase strong communication skills (and feel comfortable with communicating the good and the bad)Confident in connecting with clients and colleagues via video callEnjoy engaging and developing a broad range of people, communities, clients, and trendsBe able to execute on community initiatives, measure results, and modify programs based on feedbackRetain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlinesMust have experience managing communities on behalf of professional entities/companies (either as a junior community manager or lead community manager)Have active and professional experience with forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok Twitch.tv, Youtube, etc a bonus)Be a creative copywriter who understands the balance between professionalism and meta, fun community initiativesDesired Skills and Experience:
Must be currently located in the USBachelor’s degree or equivalent work experience, with a minimum of 4 years in Social or Community management experienceThe position requires excellent verbal and written skills, and the ability to communicate with a wide variety of disciplines, articulate key points, and presentAdditional information:
Hot Tip! **Please ensure your resume showcases your professional management skills, and experience with the following areas: Customer email/chat/ticket/phone support, gaming moderation, social media and community management experience. Highlight any work managing in a BPO or Call Center environment.***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
