Business Development Director - Custom Experiences
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A WORD ABOUT US
We come from many different places, but what unites us is our passion. At Moment Factory, each new project is a blank page awaiting the creativity and talent of our whole team, no matter the individual responsibilities, roles, or fields. Our desire to innovate, to take risks, and to learn from our mistakes and from each other is what allows us to create collective projects that go above and beyond. Today, thanks to a team of 420 creative minds, we have been able to create immersive multimedia environments for artists, museums, airports, brands, theme parks and events, as well as our signature shows. No matter the canvas – be it film, lighting, multimedia architecture, sound design, special effects, or interactive projects – the thirst for experimentation and innovation is at the core of our DNA.
YOUR MISSION
Under the supervision of the Executive Director - Production and Custom Experiences, the person will be responsible for defining the business development strategy for the Custom Experiences division. He/she will be responsible for the management and planning of inbound leads, business development activities, as well as the management of certain strategic customer accounts. Working closely with the General Managers of the Custom Experiences team, and serving the various markets, he/she will develop strategic partnerships in the various territories targeted by the division.
ROLES AND RESPONSIBILITIES
Business opportunity management (Qualification and business development)
- Define business strategies for different market segments in collaboration with General Managers in order to diversify and optimize business opportunities for the division;
- Define and establish the business opportunity qualification process for Custom in close collaboration with the General Managers;
- Create business opportunity qualification tools; assess risks, customer needs and liaise with 'Originals' teams where appropriate; Identify potential partners, representatives or suppliers, initiate strategic missions;
- Monitor and prioritize the strategic missions of partners or representatives;
- Ensure compliance of performance indicators using all available tools, while respecting company rules and procedures;
- Produce a reference calendar of all actions to be taken by the various Custom business units to achieve set objectives and sales growth;
- Analyze the results of Custom business unit action plans and ensure that appropriate measures are taken to rectify problem situations;
- Follow up with customers (telephone calls, meetings, etc.) in close collaboration with the market segment, account or customer manager;
- Coordinate, support and, in some cases, take the lead on strategic files (including negotiation) concerning new business opportunities, ensuring effective communication between stakeholders;
- Develop programs, activities or networking aimed at building loyalty and lasting relationships with our customers and suppliers. Coach, mobilize and grow the Customs business development team;
- Collaborate regularly and closely with the Originals team and international offices;
- Keep abreast of market developments and trends, as well as changes from competing companies and suppliers;
- Lead and supervise the team, providing leadership, guidance and resources to achieve objectives;
- Collaborate with the marketing and communications teams in the development of strategic orientations and adapted tactics; adapted marketing and promotional tools and on various platforms (website, social networks, promotional videos and others);
- Contribute to public relations strategies and press events for internal or client communications and marketing teams, as required.
Business relations with customers and strategic partners
- Create and maintain business links with political representatives and key players in the business community, in line with the market segments targeted in the territories concerned;
- In close collaboration with the General Managers of the Customs business units, develop and maintain privileged contact and stable communication with identified customers, in conjunction with the market and customer account managers of the various business units;
- Solicit and prospect potential customers on a daily basis, based on targeted priority markets and regions;
- Participate in identifying and selecting strategic partnerships;
- Contribute to the alignment of strategies and objectives assigned to MF representatives by market sector;
- Supervise and provide day-to-day support to teams as needed on projects under development.
YOUR JOURNEY INCLUDES
- University degree in business administration, production, economics, marketing or other related field;
- Minimum 10 years experience in business development;
- Strong interpersonal communication skills, both oral and written;
- Proficiency in Google tools (e-mail, calendar, data storage, etc.) and Keynote;
- Experience in an artistic field related to one of Moment Factory's areas of activity (such as multimedia environments, audiovisual production, architecture, events, etc.);
- Skills and practical experience in international development;
- Understanding of business aspects specific to Moment Factory;
- Practical skills in creating business opportunities;
- Practical experience of trade shows, conferences and similar networking platforms;
- Bilingualism, French and English, spoken and written;
- Other languages an asset.
YOUR QUALITIES
- A results-oriented, go-getter approach;
- A passion for corporate prospecting;
- Independent and self-starter, able to manage and prioritize sensitive projects and priorities;
- Able to handle high-pressure situations and interact with different personalities at all levels of the company with diplomacy;
- Effective and courteous communication skills, requiring a high degree of integrity when dealing with other cultures and languages;
- Initiative, reliability, flexibility, thoroughness and accuracy are essential;
- Ability to work with minimum supervision to achieve objectives;
- Keen awareness of industry activities and ability to anticipate industry trends;
- Broad general knowledge applicable to the company's customers' fields of activity, an asset.
SOME PERKS THAT COME WITH WORKING AT MF
- Group insurance benefits for you and your family;
- Wellness account allowing you to claim personal expenses up to $250 per year;
- $110 inspiration account;
- Free access to Dialogue telemedicine service, to quickly respond to your health concerns and those of your family;
- 5 paid sick days per year;
- Personalized training and skills development plan through the MF School;
- Daily meals at a cost of $7, snacks and coffee available at all times;
- MF Life Department, a catalyst for employee wellness initiatives (physical, mental health, social activities, etc.).