Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
About the unit
Fulfillment Unit is responsible for both the warehouse operations and sales requirements, ensuring proper execution of business strategies by managing the operations, coordinating with external and internal stakeholders (Sales and Finance Teams), and onboarding of new accounts and clients.
Duties
Manage existing shippers for retention and collaboration to drive volume growth.Build a strong client relationship to ensure that we minimize opportunities for competitors to gain their businessAct as the customers’ main point of contact by liaising closely with the relevant departments within Ninja van to ensure that their queries, problems, or issues are dealt with timely and accordinglyEnsure timely coordination with the shippers on the onboarding status and manage all requirements and next steps to make sure that the SLA is adhered toHandle the end to end offboarding of shippers and in charge of securing clearances from all concerned departments (finance, fulfillment ops etc) before release of stocks or completion of offboardingBuilds familiarity in the daily needs of the assigned account and make sure they have the data that they need whether it be on a daily, weekly, or monthly basisPublishes periodic reports and provides basic data analysis to internal/external stakeholders, and sub-shippers, where applicableQualifications
Graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses1-3 years of working experience in the same role or capacityExperience in logistics or e-commerce industries preferred but not requiredProficient in written and oral EnglishBasic technical competenciesCustomer -oriented - possesses the mindset of understanding customer needsProficient in Word, Spreadsheets (Excel / Google Sheets), Presentation toolsBasic Business Writing skills
